Services Technology Expert John Ragsdale to Discuss the Importance of Multi-Channel Service Options to Customer Retention Vienna, VA (November 09, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals keen insight in to the importance of multi-channel service […]
Multi-year, managed services contract includes license of Amdocs CES 7.5; agreement spans billing, ordering, customer care and operational support systems ST. LOUIS (November 09, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a multi-year, managed services agreement with Data & Audio Visual Enterprises Wireless Inc. […]
Amdocs ChangingWorlds’ mobile portal technology and personalization capabilities help SMART to deliver differentiated mobile Internet experience ST. LOUIS (November 05, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that mobile service provider SMART Communications has deployed Amdocs ChangingWorlds’ software to support its Sandbox mobile social media service. Sandbox allows […]
Eloqua SmartXchange Accelerates Deployment of Marketing Automation Programs, Helps Marketing Teams Standardize Global Campaigns and Processes USA (November 02, 2009) – Eloqua, the category-defining leader in marketing automation, today announced Eloqua SmartXchange, a new on-demand resource that gives marketers instant access to marketing best practices, programs and assets right within the Eloqua platform. SmartXchange, which […]
Leading Analyst Firm Honors Eloqua for Starting “The Conversation” Vienna, VA (October 29, 2009) – Eloqua, the category-defining leader in marketing automation, was honored for its success with The Conversation with a Forrester Groundswell Award in the Business-to-Business Talking category. The third annual Forrester Groundswell Awards were announced this week at the Forrester Consumer Forum […]
100% Native Force.com Sales Effectiveness Solution Extends Marketing Insight and Action to the Front Lines SAN MATEO, CA (October 27, 2009) – www.marketo.com -Marketo, the revenue-focused marketing automation company, today announced that Marketo Sales Insight, a 100% native Force.com application that helps sales understand, prioritize, and interact with the hottest leads and opportunities to close […]
Acquisition accelerates Amdocs’ position in SDP; enables service providers to harness the capabilities of converged networks, IT and web in order to deliver rich, next-generation services ST. LOUIS (October 27, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today has announced the acquisition of jNetX, a privately-held service delivery platform (SDP) […]
Attributes Great Products, Services and Vast Market to its 565 Percent Revenue Growth Vienna, VA (October 21, 2009) – Parature, a global leader in on-demand customer service software, announced today that it ranked number 235 on Technology Fast 500(TM), Deloitte LLP’s ranking of 500 of the fastest growing technology, media, telecommunications, life sciences and clean […]
Lead Management Innovator Delivers Industryâ??s Most Flexible Reporting and Syndication Services SAN MATEO, CA (October 20, 2009) – www.marketo.com -Marketo, the revenue-focused marketing automation company, today announced the availability of Marketo Lead Management Fall 09. With this release, Marketo delivers enhanced reporting and analytics capabilities, enabling marketing executives at companies of all sizes to measure […]
Integrating CRM Data with Collaboration Platform Opens Knowledge Sharing Potential NUREMBERG, Germany and CUPERTINO, Calif. (October 20, 2009) – Open-Xchange, the leading provider of open source groupware, and SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced a cooperation to integrate data from SugarCRM and Open-Xchange collaboration software. […]