RightNow CX Includes New Twitter Capabilities to Help Service Agents Ensure Great Customer Experiences on the Social Web BOZEMAN, Mont. (September 06, 2011) – RightNow’s (NASDAQ: RNOW) latest release of RightNow CX, the customer experience suite, is now generally available. RightNow CX boasts new features including Agent Desktop Twitter Following and tight integration between Intent […]
After Overwhelming Number of Submissions, Marketo’s ‘Revvies’ Acknowledges Finalists’ Outstanding Achievements SAN MATEO, Calif. (August 23, 2011) – Marketo, the fastest-growing provider of Revenue Performance Management (RPM) solutions, today announced the finalists of the first annual Revenue Performance Excellence Awards. The “Revvies” recognize customers for their outstanding achievements and leadership in Revenue Performance Management and […]
ST. LOUIS (August 02, 2011) – Amdocs, the leading provider of customer experience systems, today released the results of a global survey that highlights the factors driving OSS (operational support systems) transformation, the different transformation approaches undertaken and the progress made to date. Amdocs commissioned the survey of service providers around the world to provide […]
Service providers choose Amdocs solutions to handle convergent billing, strengthen their customer experience and operational support systems to address the “capacity crunch” ST. LOUIS (July 27, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has signed multiple business contracts with wins across the Caribbean and Latin America (CALA) […]
Marketo Support Investment Ensures World-Class Service to Meet Demand of Fast-Growing EMEA Region SAN MATEO, Calif. (July 07, 2011) – Marketo, the fastest growing provider of Revenue Performance Management (RPM) solutions, today announced an expansion of its global support capabilities, adding support engineers and infrastructure to its newly established European headquarters in Dublin, Ireland. This […]
HOUSTON (June 23, 2011) – SalesNexus today announced users of its online CRM and Email Marketing solution can upload ACT! databases for completely automatic, instant import including notes, history, sales opportunities, calendars and custom fields. ACT! is the original sales contact manager and is used by millions of salespeople and businesses. Previously, businesses that wish […]
Telenor Serbia gains a single view of its network assets through improved management of network resources and accurate planning ST. LOUIS (June 23, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Telenor Serbia with help of local partner, S&T Serbia, has deployed Amdocs OSS (operational support systems) as […]
Pioneer of Telecom Management as a Service Turns to Marketo’s Marketing Automation Platform to Obtain Immediate Revenue Results in High-Growth Market SAN MATEO, Calif. (June 22, 2011) – Marketo, the fastest growing provider of Revenue Performance Management solutions, today announced vCom Solutions, Inc., the pioneer of Telecom Management as a Service (TMaaS™), as a new […]
Acquisition aimed at allowing service providers to realize new value-based data monetization strategies to capitalize on the data explosion and deliver a personalized data experience ST LOUIS (June 17, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has entered into a definitive agreement to acquire all of Bridgewater […]