SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced that, effective today, John Roberts has resigned as the company’s Chief Executive Officer, and as a member of the Board of Directors, to pursue other opportunities. The B Cupertino, Calif (May 07, 2009) – SugarCRM, the world’s leading provider […]
IGN and Huddle Recipients of Parature Excellence Award for Customer Service and Support Vienna, VA (May 07, 2009) – Parature, a global leader in on-demand customer service software, announced today that leading Internet media and services provider, IGN, is the recipient of the Parature Legend Maker Award for “Best Overall Use Case,” and secure online […]
Industry’s first single catalog offering that shares a common data foundation for improved BSS and OSS integration, driving complete order to activation process NICE, France (May 06, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has delivered another major enhancement to its Amdocs CES Portfolio: the industry’s first […]
Respected Leader of Customer Service Phenom Zappos.com was Keynote Speaker at Paratureâ??s Worldwide Usersâ?? Conference Vienna, VA (May 06, 2009) – Parature, a global leader in on-demand customer service software, announced today that Tony Hsieh, respected CEO of customer service phenom Zappos.com, a leader in online apparel and footwear sales, delivered a keynote address at […]
New Features Integrate Marketing with Social Media to Expand Communication and Customer Service Capabilities CUPERTINO, Calif. (May 05, 2009) – SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the GetSocial Twitter(TM) Module has been named the “Project of the Month” for SugarForge.org. The GetSocial Twitter module allows […]
Prominent Industry Media Outlets Select Consona CRM as Recipient of Excellence Awards Indianapolis (May 05, 2009) – Consona CRM, a leading provider of total customer management solutions for the enterprise, today announced that both Customer Interaction Solutions and CRM magazine have chosen the Consona CRM Suite as a recipient of the 2009 CRM Excellence Awards […]
New service and core capabilities assure a successful journey to the era of the Tera-play: the connection of a trillion devices to the network NICE, France (May 05, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced its support for service providers looking ahead to a not-too-distant future, when more […]
Service Providers want to achieve faster time to market and increased service profitability from managed services; Two-thirds of those surveyed prefer bundling outsourcing of OSS with BSS MANAGEMENT WORLD, NICE (May 05, 2009) – Amdocs (NYSE: DOX) the leading provider of customer experience systems, today released the results of a first-of-its-kind survey exploring service providers […]
New functionality helps service providers to better compete in the digital economy ST. LOUIS (May 04, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced a new release of its digital commerce solution. The enhanced Amdocs Interactive Digital Commerce Solution includes significant enhancements that address the needs of service providers worldwide […]