Large-scale modernization project will enable fast, low-cost launch of new mobile, residential and business telephony and broadband services ST. LOUIS (March 25, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, will support the operational support systems (OSS) requirements of Instituto Costarricense de Electricidad (ICE), Costa Rica’s national service provider of energy […]
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Industry Thought Leader David Cano to Discuss Solving Support Challenges through the Implementation of On-Demand Software Vienna, VA (March 25, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar offering customer service and support professionals, within the higher education community, insight into successfully solving […]
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Marketing Automation Leader Grows to $33 Million in Revenue in 2008, More than 70 New Customers Added in the Fourth Quarter Alone VIENNA, VA (March 24, 2009) – Eloqua, the category-defining marketing automation leader and provider of best practices expertise for marketers worldwide, today announced record results for the fiscal year ending December 31, 2008. […]
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Parature to Co-Present with Customer iWin.com in Business and Management Track Vienna, VA (March 24, 2009) – Parature, a global leader in on-demand customer service software, announced today that Drew Cozart will co-present with iWin.com Director of Customer Care, David Schroeder in the Business and Management track of the 2009 Game Developers Conference (GDC) on […]
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Soffront announced today that Technology Marketing Corporation’s (TMC®) Unified Communications® magazine has named Soffront’s CRM as a recipient of its 2008 Product of the Year Award. Fremont, CA (March 23, 2009) – Soffront (www.soffront.com) announced today that Technology Marketing Corporation’s (TMC®) Unified Communications magazine (www.uc-mag.com) has named Soffront’s CRM as a recipient of its 2008 […]
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ParaFest â??09 to Feature Respected Leader of Customer Service Phenom Zappos.com Vienna, VA (March 10, 2009) – Parature, a global leader in on-demand customer service software, announced today that Tony Hsieh, respected CEO of customer service phenom Zappos.com, will be a keynote speaker at ParaFest ’09, the company’s fifth annual users’ conference. ParaFest ’09 will […]
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Canon ITS Receives 2008 CAPA Honor for enabling improved customer satisfaction and achieving substantial ROI. Indianapolis, IN (March 09, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that the Canon Information Technology Services (Canon […]
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MILWAUKEE (March 05, 2009) – Oncontact Software (www.oncontact.com), the experts in mid-market customer relationship management (CRM) software systems, today released Oncontact CRM 6.3. Oncontact CRM 6.3 now supports Oracle databases for the CRM and Web products as well as added digital dashboards, a localization utility, advanced searching and mass assign features and more. Oncontact CRM […]
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Agreement expands Amdocs’ support of Sunrise’s operational support systems for better business performance and lower cost of ownership ST. LOUIS (March 03, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a new multi-year services agreement to maintain the Amdocs operational support systems (OSS) installation at […]
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Parature Recognized for Product Excellence in Two Categories by SIIA Vienna, VA (February 26, 2009) – Parature, a global leader in on-demand customer service software, announced today its inclusion in the 24th Annual CODiE Awards. Parature Customer Service(TM) software is a finalist in the “Best Relationship Management Solution” and “Best Postsecondary Enterprise Solution” categories. The […]
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