Category: Computer Software

Beagle Research Group Awards Parature’s Customer Support Software with its CRM WizKids Award

McLean, VA (February 14, 2005) – Parature, a leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software was awarded Beagle Research Group’s first annual CRM WizKids award. This award is granted to companies with advanced business technology solutions that have an important and positive impact on the CRM […]

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Parature Strengthens Client Relations and Overall Vision for 2005

McLean, VA (February 07, 2005) – Parature, a leading provider of award winning on demand customer support software, announced today a new commitment to ensuring the success of every Parature client by appointing Casey Golden as Vice President of Client Relations. In this role, Casey will drive critical company wide initiatives of continued client success […]

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Parature Announces Professional and Enterprise Support Software Editions

McLean, VA (January 31, 2005) – Parature, a leading provider of award winning on demand customer support software, announced today the immediate availability of the Professional and Enterprise Support Software Editions. “Reflecting on how our clients do business, we studied usage of particular modules and saw a trend when related to the size of the […]

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SugarCRM Adds Point-and-Click Customization to Open Source CRM Platform, Enabling Non-Technical Users To Adapt and Portalize Suite without Coding

New Version 2.5 Also Adds a New Charting Engine and other Functional Enhancements Cupertino, CA (January 31, 2005) – SugarCRM Inc. has upgraded its industry-leading open source customer relationship management (CRM) platform with new customization tools that enable business users or administrators without any coding knowledge to customize the SugarCRM solution to meet their business […]

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Parature’s Customer Support Software Awarded “2004 Product of the Year” in Customer-Facing Online Service Category by SearchCRM

McLean, VA (January 18, 2005) – Parature, a leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software Version 5.6 was awarded the “2004 Product of the Year” in the customer-facing online service category by SearchCRM. Parature received the gold award, the highest distinction in this category, for their […]

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Parature’s Year End Review: 2004 Highlights

Company on Track for Continued Growth In 2005 McLean, VA (January 04, 2005) – Parature, a leading provider of complete on demand customer support software, announced today their year end review for 2004. “We had a great year, delivering outstanding results in three key areas: Product, Sales and Support. We expanded our offering to cast […]

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vtiger Introduces vtiger CRM 3.2 – An Open Source CRM Solution

vtiger, a provider of affordable enterprise-class 100% open source software, today announced the release of vtiger CRM 3.2, a complete Open Source CRM solution with most of the standard features expected from a commercial CRM package CHENNAI, India (December 29, 2004) – vtiger, a provider of affordable enterprise-class 100% open source software, today announced the […]

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SugarCRM Makes Commercial Open Source Sweet with Sugar Sales in 2004

Expect additional SugarCRM product offerings with low TCO and core business management functionality in 2005 Cupertino, CA (December 29, 2004) – Since starting SugarCRM in April of 2004, the three founders pursued a belief where the best CRM application designed by following popular, open source technology would gain fast popularity and credibility and shake up […]

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Viola Networks Manages and Tracks Customer Support Inquiries with Parature’s Complete On Demand Customer Support Solution

McLean, VA (December 20, 2004) – Parature, an innovator of on demand customer support software, announced today Viola Networks, a provider of IP network performance assurance and assessment software, has selected Parature to support their increasing customer base. Recognizing their customer base quickly began to outgrow their support staff, Viola began to evaluate customer support […]

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TriSyn Group Increases Customer Support Satisfaction with Parature’s Complete On Demand Customer Support Solution

McLean, VA (December 14, 2004) – Parature, a leading provider of on demand support software, announced today TriSyn Group, a provider of banking and financial software and services, has selected Parature’s Customer Support Solution to service internal IT issues, as well as support their client base. Having utilized an in-house ticketing solution, TriSyn began to […]

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