Reston, VA (September 24, 2002) – Parature, Inc., an innovator of online customer support software, today announced that Computer & Hi-tech Management, Inc. (CHM) has selected Parature as its go-to-market partner for bringing online customer support solutions to government clients. CHM is a fast-growing professional services firm delivering IT solutions to government clients. CHM will […]
Reston, VA (September 09, 2002) – Parature, Inc., an innovator of online customer support software, today announced that DBM has selected Parature Web Service to power its internal sales support center on the Web. DBM, a division of The Thomson Corporation (NYSE: TOC), is the world’s leading provider of strategic human resource solutions in employee […]
Upgrades Focus on Ease-of-Use and Rapid Deployment Reston, VA (August 01, 2002) – Parature, Inc., an innovator of online customer support software, today announced the availability of Parature 3.2, the latest release of its flagship product. Parature 3.2 provides a new service request management system integrated with the product’s Web self-service, customer profiling, and real-time […]
Reston, VA (July 23, 2002) – Parature, Inc., an innovator of Web-based support software, today announced the availability of 24/7 Campus Help DeskT, an online campus support system designed for colleges and universities. 24/7 Campus Help Desk is available as a Blackboard Building Block application that plugs in seamlessly with the Blackboard Learning SystemT used […]
McLean, VA (June 10, 2002) – Parature, Inc., an innovator of online customer support software, today announced that netViz Corporation has selected Parature as its online customer support solution. netViz is a software company that provides more than 20,000 users with tools for network mapping and information management. Parature 3.0 powers the support component of […]
The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software HULL, QUEBEC (April 12, 2002) – The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software. Open since October 2001, the 349-room property […]
Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, The Peabody Orlando has won the American Hotel & Lodging Association’s (AH&LA) national Guest Relations Award ORLANDO (April 05, 2002) – Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, […]
The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. CHICAGO (March 11, 2002) – The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. Two-way messaging enables the hotel to dispatch all guest requests […]
Leading e-Education Software Company Taps Parature to Enhance Support Capabilities McLean, VA (February 18, 2002) – Parature, Inc., an innovator of online customer support software, today announced that Blackboard Inc. has launched an improved client support Web site powered by Parature 3.0T. In addition, Blackboard has retained Parature’s professional services team to help refine its […]
Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry SEATTLE (February 04, 2002) – Copper Mountain Resort recently installed GuestWare, a leading Customer Relationship Management software for the lodging industry. The Copper Mountain, Colo.-based resort, whose lodging options range from five-bedroom mountain homes to condominiums and hotels, utilizes […]