Amdocs has won six new mediation projects and six additional customers have deployed Amdocs Mediation ST. LOUIS (September 29, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, continues to demonstrate its leadership in mediation with customer wins, deployments, and recognition by a leading analyst firm for strong market share. Global Uptake […]
SugarCRM Users are the First to Benefit from the Complete Integration of Skype and CRM to More Efficiently Manage and Track Daily Communications USA (September 28, 2009) – MyCRM GmbH, an open source and SaaS systems integrator, today released version 5.0 of MyCRM’s Call Manager for Skype for SugarCRM, the world’s most popular commercial open […]
White Paper Explores How Emotionally Engaging Customer Experiences Can Improve Customer Retention Vienna, VA (September 25, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into customer emotion and how it relates to customer retention. The white […]
Survey identifies customer pain points when visiting retail outlets ST. LOUIS (September 23, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results of a survey exploring the main drivers that influence the customer experience when shopping at service providers’ retail stores, as well as its subsequent impact on […]
Mayfield Fund Makes Significant Investment in Marketing Automation Leader SAN MATEO, CA (September 22, 2009) – www.marketo.com – Marketo, the revenue-focused marketing automation company, today announced the close of a Series C financing. The significant investment made by venture capital firm Mayfield Fund validates the company’s recent customer success and revenue growth. Mayfield is a […]
Marketing Luminary Says Revenue-Focused Lead Management Could Be â??Bigger Than CRMâ? SAN MATEO, CA (September 22, 2009) – www.marketo.com – Marketo, the revenue-focused marketing automation company, today announced that Wes Wasson has joined the Marketo board of directors. Mr. Wasson is senior vice president and CMO at Citrix Systems, Inc. (NASDAQ: CTXS), an industry leader […]
First retail solution specifically designed for service providers; empowers store reps to secure every revenue opportunity by delivering a differentiated, consistent, more effective in-store customer experience ST. LOUIS (September 22, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the launch of the first retail solution designed to meet service […]
Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Skire, Inc. is using Soffront CRM to improve product development and enhancements. Skire, Inc. (www.skire.com) is the leading provider of capital program, facilities, real estate and project portf Fremont, CA (September 21, 2009) – Soffront® Software Inc., www.soffront.com, the leader of mid-market […]
Corporate Website Recognized for Outstanding Achievement in Web Development Vienna, VA (September 18, 2009) – Parature, a global leader in on-demand customer service software, announced today that the company has been honored by the Web Marketing Association (WMA) with ‘Standard of Excellence’ awards in the computer software and technology industry categories during its 13th annual […]
Eloqua, the marketing automation leader and provider of best practice expertise for marketers worldwide, today announces that it has in excess of 1,000 users of its marketing platform in Europe. The key milestone marks the success of the companyâ??s award-winning software for marketers. London (September 17, 2009) – Eloqua, the marketing automation leader and provider […]