RightNow Raises the Bar for Customer Experience, Consumer Empowerment and Cloud Computing at Annual Summit Bozeman, Mont (February 14, 2011) – RightNow (NASDAQ: RNOW) kicked off its global user conference series with a song heard around the world. At its North America Summit in Colorado Springs, Colo., RightNow invited Dave Carroll, a Canadian singer made […]
Amdocs Survey: Getting Smarter About SmartphonesService providers face higher costs to support smartphone users, according to global survey; New support tools, diagnostics for call center agents can help meet challenge BARCELONA, Spain (February 14, 2011) – At Mobile World Congress 2011, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results […]
Easy-to-Use Software Helps Small to Medium-Sized Companies Improve Customer Satisfaction and Reduce Customer Support Costs McLean, VA (February 12, 2011) – Parature, Inc., an innovator of online customer support software, today announced the release of Parature 3.0, which enables companies to rapidly and cost-effectively create easy-to-use customer self-service centers on the Web. Clients such as […]
McLean, VA (February 12, 2011) – Parature, a leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc. providers of leading healthcare information technology has selected Parature’s Customer Support Solution. Having utilized an in house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation […]
McLean, VA (February 12, 2011) – Parature, a leading provider of award winning on demand customer support software, announced today that the Washington Business Journal has named Parature as one of the Top 50 Best Places to Work in the Greater Washington D.C. area. Parature, ranking fourth in its category, was among 49 diverse companies […]
McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, announced today that Tulsa Community College (TCC) has selected Parature to provide support to their students. Offering online classes 24/7, TCC support coverage was limited to normal support shifts offered Monday thru Friday. By implementing Parature’s support solution, which […]
McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, has appointed Dan Yoo as Chief Financial Officer. Dan will be responsible for accounting, financial planning, human resources, and all reporting and operating systems. “I am extremely pleased to be taking on the chief financial officer responsibilities during such […]
McLean, VA (February 12, 2011) – Parature, providers of award winning, on demand customer support software, announced today that the company was named a finalist in the ‘Hottest Bootstrap’ category in the Northern Virginia Technology Council (NVTC) 2005 Hot Ticket Awards. After receiving a record number of nominations, the winners of the Hot Ticket Awards […]
Home Automation Technology Provider Benefits from Ease-of-Use, Customization, Accessibility of Internet-based Software McLean, VA (February 12, 2011) – Parature, provider of award-winning, on demand customer support software, announced today that Colorado vNet, provider of premium whole-house automation and distributed audio solutions, has implemented Parature’s Customer Support Solution. “Through the use of Parature, we are now […]
RoommateClick Increases Customer Support Efficiency and Gains Critical Insights with Parature Customer Support Solution Vienna, VA (February 12, 2011) – Parature, provider of award-winning, on demand customer support software, announced today that MoveOnIn Network, operator of RoommateClick, the world’s largest online roommate matching service, is using Parature’s Customer Support Solution. Since deploying the solution in […]