75 percent of wireless service providers cite end-to-end quality of service design as a top challenge; Network expansion underway ST. LOUIS (November 11, 2010) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today released the results of a survey that outlines the scale and significance of the data capacity crunch for mobile […]
Amdocs solution replaces real-time charging and service delivery systems to enable the MVNO’s continued growth MILAN (November 11, 2010) – Value Team, a leading Italian IT consulting and services firm, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced that they have delivered the Amdocs Compact Convergence solution as part of a […]
SYDNEY (November 10, 2010) – Telstra has identified almost 300 new company initiatives since it went live with Salesforce Ideas (known as T[ideas] at Telstra) exactly one year ago today. T[ideas] is Telstra’s company-wide, real-time online opinion forum that was launched to encourage staff interaction as part of its commitment to grow the business through […]
Web-based Help Desk Application Helps Companies Streamline Customer Support Zoho Support users can easily manage and quickly reply to their customers’ requests Integrations with Zoho CRM and Zoho Chat enhance the value of Zoho Support Video tour of Zoho Support is available at http://bit.ly/zohosupp PLEASANTON, Calif. (November 10, 2010) – Helping people work online, Zoho […]
Finalists Include Abercrombie & Fitch, Black & Decker, Bass Pro Shop, Big Fish Games, Chamberlain Group, Compassion Australia, J&P Cycles, MySpace, Serial Solutions and Virgin Mobile Australia BOZEMAN, Mont. (November 10, 2010) – In early October, RightNow (NASDAQ: RNOW) asked its clients to create videos that showcased their passion for customer experience. Some of the […]
Latest Version of the World’s Most Flexible, Intuitive and Open CRM Solution Adds iPhone Support, 13 New Languages and New Twitter Integration CUPERTINO, Calif. (November 09, 2010) – SugarCRM, the world’s fastest growing customer relationship management (CRM) company, today announced new Global, Mobile and Social features to its award-winning CRM suite. Highlights include a new […]
Joins Chunghwa Telecom, HP and Cariden to demonstrate new resource, service and revenue management models for cloud services ORLANDO, Fla. (November 09, 2010) – Service providers today are limited in their ability to monetize their cloud offerings since their systems can support only basic network resource planning capabilities and simple, subscription-based price-plans. As part of […]
Match.com, Newell Rubbermaid, Nikon, Orbitz, Telecom New Zealand, and Toshiba Share How Customer Experience Solutions Are Impacting Their Business BOZEMAN, Mont. (November 08, 2010) – Top consumer brands are using the RightNow (NASDAQ: RNOW) customer experience suite to help drive business value through positive customer experiences. According to the 2010 Customer Experience Impact report, 85 […]
Specialty coffee roaster and wholesaler expands geographically by using Salesforce and Chatter to run its business entirely in the cloud SAN FRANCISCO (November 08, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced the success of Counter Culture Coffee in expanding its business by running its specialty coffee roasting and wholesaling […]
Results to be released on November 18, 2010, after the market close SAN FRANCISCO (November 08, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced that its third quarter fiscal 2011 results will be released on Thursday, November 18, 2010, after the close of the market. The company will host a conference […]