White Paper Explores a Fresh New Approach for Coaching Customer Service Professionals Vienna, VA (August 18, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals effective strategies for coaching their service teams to success. The white paper entitled […]
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Rogers Communications Inc., a diversified Canadian communications and media company, has upgraded its Amdocs customer management system to Amdocs CES 7.5. This deployment is the first step in a multi-year t ST. LOUIS (August 18, 2009) – Amdocs (NYSE: DOX), the leading […]
Soffront® Software Inc., the leader of mid-market CRM software, today announced that Leica Geosystems is using Soffront CRM companywide to improve efficiency and speed product development. Fremont, California (August 17, 2009) – Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Leica Geosystems is using Soffront CRM companywide to improve efficiency […]
Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth Vienna, VA (August 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that 16 million people worldwide are supported through Parature Customer Service(TM) software. Parature enables enterprise organizations to increase customer retention, reduce customer […]
Consortium for Service Innovation’s KCS Certification Program Celebrates Technology for Leading Service and Support Organizations Indiana (August 12, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that its Consona Knowledge Management Version 7.3 and […]
Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback Vienna, VA (August 12, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with SupportIndustry.com, offering customer service and support professionals effective strategies for coaching their service teams […]
Houston, TX â?? â??2009 is indeed the year of email marketing! Early this year we began to hear email marketing brought up as an affordable marketing avenue that would find greater popularity due to the economyâ? sayâ??s Craig Klein of SalesNexus. N/A (August 09, 2009) – t just so happened that SalesNexus had decided to […]
Paratureâ??s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience Vienna, VA (August 06, 2009) – Parature, a global leader in on-demand customer service software, announced today a social media integration with Twitter that empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience. […]
Leading Global Investment Manager Captures and Employs Comprehensive Customer Information with End-to-End Consona CRM Solution Indianapolis, IN (August 06, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that F&C Investments, an acknowledged world leader […]
Global Sponsors MySQL/Sun and Talend Join SugarCRM to Deliver One-Day, Intensive CRM Strategy and Product Education in Austin, Houston and Denver CUPERTINO, Calif. (August 05, 2009) – SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced three new dates and destinations for its 2009 CRM Acceleration Road Show. […]