Amdocs Mediation will enable Vodafone Germany to manage large data volumes following growth in smartphone use and forthcoming launch of high-bandwidth LTE services ST. LOUIS, March 29, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems (CES), today announced that Vodafone Germany has deployed Amdocs Mediation 8. Amdocs Mediation will enable Vodafone […]
Deployment will allow Eniro to increase digital advertising sales and reduce operational costs ST. LOUIS and STOCKHOLM, March 21, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, and Eniro (OMX Stockholm Stock Exchange: ENRO) today announced that Eniro has deployed the Amdocs’ digital advertising system to enable the launch of its […]
Using RightNow CX, Telecom New Zealand Wins “Service Elite” for Transforming Its Contact Center, Increasing Sales Conversions and Providing Great Customer Experiences BOZEMAN, Mont. (March 18, 2011) – RightNow (NASDAQ: RNOW) swept the 2011 CRM RightNow beat competitors in the Web Support category by grabbing the highest score in customer satisfaction as well as high […]
Amdocs CES tailored to fit communications industry unique needs, leading analyst firm reports ST. LOUIS, March 17, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it was the only vendor to receive a “strong” rating in all eight important customer-facing business processes reviewed by leading analyst firm Forrester […]
New deployment provides mobile operator with a full picture of both its physical and logical infrastructure to better manage network resources ST. LOUIS, March 2, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Kyivstar has expanded its use of Amdocs OSS (operational support systems) to manage its physical […]
RightNow CX February 2011 with Intent Guide Gives Brands a New Way to Engage with Consumers Online BOZEMAN, Mont. (February 23, 2011) – RightNow (NASDAQ:RNOW) today announced the availability of RightNow CX February 2011, which features RightNow CX Intent Guide with Natural Language Search. Taking exceptional customer experiences from the support page to the home […]
Amdocs solution will speed time to market for new service and reduce operating expenses for major Brazilian mobile operator ST. LOUIS, Feb. 23, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that TIM Brasil, one of the leading mobile operators in Brazil, has selected products from Amdocs’ Customer Experience […]
Contact Us HOUSTON (February 16, 2011) – SalesNexus.com, an online contact relationship management software company and the organizers of The Sales Mastery Institute, is pleased to announce a new webinar with Leanne Hoagland-Smith titled “Buying Comes First, Selling Is Second” on February 24, 2011 at 2pm EST. Join Leanne Hoagland-Smith for this webinar to learn […]
Discussion of “How Social Media Impacts Crisis Communications” Among Highlights of Annual Interactive Conference BOZEMAN, Mont. (February 16, 2011) – RightNow (NASDAQ: RNOW) today announced that Chief Solution Officer David Vap will lead an interactive session “Social Hotline: How Social Media Impacts Crisis Communications” at the upcoming South by Southwest (SXSW) Interactive Conference taking place […]
Rapid deployment of Amdocs’ software for real-time charging, customer care and value-added services will enable PrimeTel to secure leading foothold as market opens to new entrants ST. LOUIS (February 15, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Cyprus’ PrimeTel PLC has deployed the Amdocs Compact Convergence software […]