Move Will Provide Customers with Integrated Suite of Software and Services Reston, VA (November 05, 2002) – DevElements, Inc., a strategic IT consulting and integration company today announced it has extended its partnership with Parature, Inc., a leading innovator of online customer support software. Through this enhanced relationship, DevElements will provide custom integration services to […]
Upgrade Delivers New eAccount Module, Improved Reporting Tools and Data Export Utilities Reston, VA (October 17, 2002) – Parature, Inc., an innovator of online customer support software, today announced the availability of Parature 3.3. The latest Parature release delivers a number of enhancements that make it easier to support a large customer or employee base […]
Reston, VA (September 24, 2002) – Parature, Inc., an innovator of online customer support software, today announced that Computer & Hi-tech Management, Inc. (CHM) has selected Parature as its go-to-market partner for bringing online customer support solutions to government clients. CHM is a fast-growing professional services firm delivering IT solutions to government clients. CHM will […]
Reston, VA (September 09, 2002) – Parature, Inc., an innovator of online customer support software, today announced that DBM has selected Parature Web Service to power its internal sales support center on the Web. DBM, a division of The Thomson Corporation (NYSE: TOC), is the world’s leading provider of strategic human resource solutions in employee […]
Upgrades Focus on Ease-of-Use and Rapid Deployment Reston, VA (August 01, 2002) – Parature, Inc., an innovator of online customer support software, today announced the availability of Parature 3.2, the latest release of its flagship product. Parature 3.2 provides a new service request management system integrated with the product’s Web self-service, customer profiling, and real-time […]
Reston, VA (July 23, 2002) – Parature, Inc., an innovator of Web-based support software, today announced the availability of 24/7 Campus Help DeskT, an online campus support system designed for colleges and universities. 24/7 Campus Help Desk is available as a Blackboard Building Block application that plugs in seamlessly with the Blackboard Learning SystemT used […]
McLean, VA (June 10, 2002) – Parature, Inc., an innovator of online customer support software, today announced that netViz Corporation has selected Parature as its online customer support solution. netViz is a software company that provides more than 20,000 users with tools for network mapping and information management. Parature 3.0 powers the support component of […]
The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software HULL, QUEBEC (April 12, 2002) – The Hilton Lac Leamy, a vibrant hotel and conference center overlooking scenic Lac Leamy, has implemented GuestWare’s Customer Relationship Management software. Open since October 2001, the 349-room property […]
Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, The Peabody Orlando has won the American Hotel & Lodging Association’s (AH&LA) national Guest Relations Award ORLANDO (April 05, 2002) – Using GuestWare’s Customer Relationship Management (CRM) Software as the measurement tool for its Peabody Personal Service program, […]
The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. CHICAGO (March 11, 2002) – The Chicago Marriott Downtown has implemented GuestWare’s two-way messaging system to improve service delivery in the hotel’s Guest Response center. Two-way messaging enables the hotel to dispatch all guest requests […]