Microsoft Dynamics CRM 3.0 is a major update on the CRM software that was introduced by Microsoft 3 years ago. Microsoft hopes to catch up with the other contenders in the midmarket segment with the help of this release. Customers who brought the first release had to put up with synchornization issues that made data-sharing […]
Salesforce.com, which provides On-demand CRM, is looking to build its business in the Asia-Pacific region in order to tap new markets. Stephen J. Russell, CEO and President, Salesforce.com has stated that the company aims to become a market leader in this region in the field of business and product delivery to customers. The Asia-Pacific regional […]
SAP is of the opinion that Siebel customers face an uncertain future in the wake of its acquisition by Oracle. SAP is offering its “Safe Passage” program to companies that are using the Siebel software. The program offers applications and support on the SAP platform. Oracle on its part has stated that the Siebel would […]
Oracle has stated that over the next two years it intends to build on its numerous acquisitions. It will develop a new set of enterprise applications as a part of Project Fusion. Even though, Oracle’s $ 5.85 billion acquistion of Siebel was the most talked about, it was just one of the dozen takeovers that […]
SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions. Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by […]
SugarCRM Inc., provider of commercial open source customer relationship management, today announced plans to expand support for customers of the Oracle Unbreakable Linux Support Program across all SugarCRM solutions. Based on the growing community and customer demand, SugarCRM and Oracle can now provide customers with a single fully supported solution. It’s a big move by […]
Recent figures released from analysts at IDC showed that the Western European CRM market grew by 6.3 percent to reach a value of €2.2 billion (£1.5 billion or $2.96 billion). Sales of CRM on-demand product increased 40 percent in 2006. As a result of the results, IDC has increased its five-year forecast, with analysts explained […]
Recent figures released from analysts at IDC showed that the Western European CRM market grew by 6.3 percent to reach a value of €2.2 billion (£1.5 billion or $2.96 billion). Sales of CRM on-demand product increased 40 percent in 2006. As a result of the results, IDC has increased its five-year forecast, with analysts explained […]
SupportSoft Inc, which provides the RTSM™ software, has announced that Portugal Telecom has chosen its service automation software for offering enhanced broadband customer service. crm2day.com says: Portugal Telecom will use SupportSoft software to provide ongoing, multi-channel customer support via self- and assisted service solutions. Go to: Portugal Telecom Selects SupportSoft
SugarCRM has released the beta of Sugar Suite Version 4.0. The new version incorporates features that have been added considering the market requirements and customer needs. Features include advanced reporting, workflow management, email processing, etc. It adds depth to the functionalities already present for marketing, sales and support. Sugar Suite is considered to be the […]