Category: Uncategorized

ServiceOptimization Suite from ClickSoftware

Sep 08, 2011 | Uncategorized | 0 comments

ClickSoftware Technologies, Ltd. has stated that it has agreed to a license and service agreement with a telecom company. ClickSoftware has sold several products from its ServiceOptimization Suite to the company. clicksoftware.com says: It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, daily service scheduling, troubleshooting and repair support, wireless workforce […]

Los Angeles Times sticks with APAC

Sep 08, 2011 | Uncategorized | 0 comments

APAC Customer Services, Inc. has had its agreement with The Los Angeles Times regarding customer care services extended by one year. crm2day says: Extending the partnership established in 1998, APAC will continue to provide customer interaction support services to the newspaper’s subscriber base of more than 3.9 million residents. Go to: APAC Customer Services, Inc. […]

SAP and Ernie Els renew deal

Sep 08, 2011 | Uncategorized | 0 comments

SAP AG has renewed its sponsorship agreement with Ernie Els who has won the 2002 British Open golf tournament and has also won the U.S Open twice. Ernie Els will represent SAP as its ambassador till the end of 2008. The golfer will sport the SAP® logo on his headgear and golf clothes at the […]

Yankee Group survey

Sep 08, 2011 | Uncategorized | 0 comments

Three surveys focusing on SMBs, namely the 2005 SMB Applications and Web Survey, the 2005 SMB Communications, Broadband and VoIP Survey, and the 2005 SMB Infrastructure Survey, were conducted by Yankee Group. crm2day.com says: The 2005 spending on IT solutions ranged from $16,500 for two to 19 employee companies to $821,000 for mid-market enterprises with […]

Online shopping in Europe on the upswing

Sep 08, 2011 | Uncategorized | 0 comments

The number of online shoppers in Europe increased to 73 million for the second quarter of 2005. The figure for the corresponding period in 2004 was 61 million. Thus, there has been an increase of 19.7% with the highest growth rate in southern Europe. The number of online shoppers was the highest for the UK […]

Online shopping to touch $ 18 billion in the holiday season

Sep 08, 2011 | Uncategorized | 0 comments

According to Forrester Research, online sales in the holiday season are expected to touch $ 18 billion in the US. This 25% increase in sales can be attributed to an increase in the number of households. An additional 2.5 million families are expected to shop online this holiday season. Also, there is going to be […]

Customer-focused retail banking

Sep 08, 2011 | Uncategorized | 0 comments

According to the findings of a study by the SAS and Peppers & Rogers Group, retail banks stress more on product lines rather than on customer value. The research states that for retail banks to obtain competitive advantage, they need to shift their focus to the customer instead of the products. However, the research also […]

The Internet impacts advertizing

Sep 08, 2011 | Uncategorized | 0 comments

The web has impacted marketing and advertising in a major way and the growth of broadband has brought more people within proximity of companies that have an online presence. The growth of broadband has also meant that the consumer can decide upon the time and extent to which he wishes to interact with a company […]

Customer Process Management

Sep 08, 2011 | Uncategorized | 2 comments

Customer Process Management is the process of integrating BPM and CRM technologies. The genesis of CPM can be traced to the efforts of companies to automate routine operational activities which led to the development of standalone BPM. However, integrating disparate automated functionalities was not sufficient if companies wished to keep up with the ever rising […]

ESA from SAP

Sep 08, 2011 | Uncategorized | 0 comments

SAP, which is one of the leading enterprise solutions providers, has released a technology blueprint referred to as the enterprise services architecture (ESA) that will enable companies to keep up with the changing trends in the information and communications technology (ICT) industry. According to Adrian Chan, Senior Manager, SAP, businesses can use ESA as a […]