Oracle has had a good second quarter, most of its costs are related to its acquistions, the number of subscribers for its software applications has risen by 36%. Income from subscriptions constitutes nearly half of the total sales. Subscriptions are a better deal than one-time purchases and the increase in number of subscribers implies that […]
According to a report by Forrester Research, companies that are implementing practices such as high-level sponsorship and concentrating on improving end-user usability are succeeding in deploying CRM in the best possible manner. By following CRM best practices, several companies have registered an increase in revenues and obtained a higher ROI. techtarget.com says: The study results […]
Advanced search functions in online stores go a long way in facilitating search for browsing prospective customers. Retailers are looking to add these and other meaningful tools to their online stores in order to enhance the shopping experience. Web analytics help retailers to learn from the shopping habits of their customers and allow them to […]
SAP has launched a new version of its application Business One. The application integrates the operations of different functions such as sales, finance, purchase, inventory, and manufacturing. The latest version has greater compatibility with Microsoft Excel-based reporting tools and is also easier to install. Business One is ideal for SMBs that wish to meet compliance […]
NBOGroup, which is based in Singapore, has made a smooth transition from Salesforce.com to Siebel CRM OnDemand. NBOGroup is a leadership development, consulting, and training organization. The company chose Siebel as CRM OnDemand allows it to structure and name information fields according to the local requirements. siebel.com says: “This powerful hosted CRM solution enables our […]
The Siebel Business Analytics 7.8 is a significant new launch from Siebel Systems Inc. The latest version of this popular business analytics solution incorporates a number of predictive analytic solutions which results in an improvement in intelligent customer interactions. The new release also offers new enterprise BI platform products that provide increased functionality. Siebel considers […]
A major misconception is that only big enterprises require CRM; many small companies therefore lose out on the advantages they could otherwise avail if they were to focus on CRM. crm-daily.com says: “The key is to create a culture of information sharing in order to improve the customer experience. No matter what size the company, […]
Irrespective of its nature, whether inbound or outbound, internal or outsourced, onshore or offshore, a contact center is expected to not only provide customer service but also play an active role in supporting the company strategy. crm-daily.com says: Yet, the contact center still faces challenges of its own, including high staff attrition, productivity issues and […]
NetSuite has released a new new Incentive Compensation add-on module for its CRM+ application. According to the On-demand software provider, this could well mean the end of forecasting based on Excel sheets.
Oudi Antebi has joined Panorama Software as Vice President, Product Marketing and Business Strategy. Antebi’s portfolio will include product marketing as well as investments in BI and Proactive Business Management; he will be based in Seattle, Washington.