Siebel CRM OnDemand is a low-risk and flexible hosted CRM solution developed by Siebel Systems. It is easy to deploy and offers a range of services. Its benefits include an improvement in pipeline management, improved efficiencies at contact centers, decision making based real-time data and therefore can be more in tune with the current scenario […]
RFID is changing and changing for the better, active tags are becoming easier to deploy on small items due to reduction in their size and cost. Gen 2 will enable reduced interference in the presence of multiple readers, interoperability between products, better read rates, authentication, etc. The tags will require less power and the “kill” […]
Trying to understand the “best of breed” is not an easy endeavor especially considering that needs of enterprises within the same businesses may vary. CRM applications can be divided into large enterprise solutions, tools for the SMBs, and a hosted option. SAP and Siebel are by common consent considered to be the best choices for […]
A blog is a fairly recent but very popular tool to get people to listen to you and interact with them. A blogger has a very good chance to convert the audience into customers for his products and services. Thus, blogs are an addition to the number of channels that have existed so far for […]
The change in the role of contact centers is requiring altering the method in which the contact center employees function. Employees who have been working keeping customer service in mind are finding it difficult to adopt the idea of suggesting and recommending related products and services. The lack of experience in executing such responsibilities inculcates […]
SMBs can now hope to try and get business from larger enterprises by leveraging the power of CRM. CRM applications offer the facility of easy customization and are feature-rich to enable SMBs to gather the information necessary for approaching big customers. crm-daily.com says: At large companies, CRM input can be an intense process because multiple […]
The idea of a combined database is an appealing one for companies. A co-operative database that evolves from the merging of information held by businesses and direct marketers can ostensibly help companies to reach out to more people. A co-operative database can throw up patterns regarding consumer behavior and demographics that can be utilized advantageously […]
Compiere is an Open Source ERP software application that has CRM software solutions integrated into it. It is a business solution suitable for SMBs.
Low-end CRM applications are beginning to offer increasingly sophisticated customization. This is helping them to maintain their position in an increasingly competitive market and provide a solution to companies that have complex business processes but their pockets are not deep enough to afford the enterprise-level solutions. The enterprise resource planning/CRM/e-commerce applications bundle from NetSuite has […]
SIP offers several advantages; it will facilitate interoperability between products, improve the management of real-time voice and video traffic and improve the accessibility of knowledge workers by enabling features like advanced find me/follow me. Contact centers stand to benefit a lot from the availability of these capabilities. The contact centers are the single most sensitive […]