The Entellium situation continues to play out as more news comes out regarding the former CRM Software giant. With the declaration of bankruptcy of former CRM Software giant, Entellium Software, it appears as if the Entellium situation is finally behind us. Intuit is also looking into a possible purchase of Entellium’s assets to help partially pay […]
The proliferation of mobile communication devices that are now much more than just telephones has interested application providers. Mobile CRM can help traveling executives take timely decisions and furnish advice to demanding customers without having to rely on a data being relayed from an office. Deploying a mobile CRM environment is a new experience for […]
According to a recent study conducted by Aberdeen – “Tailor-Made CRM: Best Practices in Customization, Configuration, and Integration”, companies are making use of customizable applications and data collection technologies to customize and configure their applications so that these are tuned to company processes.An important finding was that “best-in-class” companies are much more likely to implement […]
Given that the enterprise market is pretty saturated and renewing licenses is pretty much only way to make money off the big companies; it is not surprising that software vendors are looking to target the mid-market segment.The growth of SaaS has been a major factor in driving the attention of companies like SAP and Oracle […]
CRM is supposedly on a comeback trail with a vengeance, hot on the heels of the last post I made regarding CRM’s comeback, here’s another one. This time it is from the UK and it says that faced with recession, companies are caught between trying to conserve finances and trying to get the best out […]
This is an aspect of CRM that is indeed worth a thought by industry worthies – how to align CRM and manufacturing. CRM focuses on the customers and aims to make the entire process customer-centric whereas most manufacturers belong to the school of thought that extols lean manufacturing where emphasis is placed on productivity and […]