Latest CRM News
Parature Adds Its Tenth Integrated On Demand Support Module With eAsset
The Most Complete Support Offering On The Market Today Reston, VA (May 27, 2004) – Offering the most complete solution in support automation, Parature, the leader in online support solutions, today announced the release of eAsset to its suite of support modules. eAsset expands Parature’s support offering, which includes contact management, trouble ticket, knowledge base, […]
Oncontact Software Receives Customer Inter@ction Solutions
Oncontact Software Honored For Fifth Consecutive Year CEDARBURG, WIS (May 10, 2004) – Oncontact Software Corporation, a leading provider of customer relationship management (CRM) solutions for mid-market companies, announced today that Technology Marketing Corporation (TMC(TM))’s Customer Inter@ction Solutions® magazine (www.cismag.com) has named Oncontact Software as a recipient of the CRM Excellence Award for 2004. Customer […]
CyberLearning Labs Achieves Corporate Support Goals with the Help of Parature
Continuing Their High Level of Customer Service CyberLearning Labs Selects Parature Reston, VA (April 26, 2004) – Parature, a leader in online support software, today announced CyberLearning Labs, developer of the ANGEL Learning Management System used by schools and organizations to support teaching and learning, has selected Parature as its customer support solution. Since signing […]
Recognizing the benefits of a hosted support solution, East Carolina University Selects Parature
Selecting a Hosted Support Solution, East Carolina University Implements Their Robust Parature Solution in Two Weeks Reston, VA (March 29, 2004) – Parature, a leader in online support software, today announced East Carolina University (ECU), a public university serving 22,000+ students, has selected Parature’s hosted customer service software as its support interface for their mission […]
Florida Atlantic University Technical Department Bypasses 97% of Support Issues Using Parature
Looking for a hosted support solution Florida Atlantic University Selects Parature Reston, VA (February 23, 2004) – Parature, a leader in online support software, today announced Florida Atlantic University (FAU), a public university serving 25,000+ students across South Florida, has selected Parature as its support interface for their Blackboard application. As a result of using […]
Parature Releases eSurvey – Allowing Organizations to Measure User Satisfaction in Real-Time
New Survey Tool Adds Another Communication Avenue Parature Provides for Supporting End Users Reston, VA (January 29, 2004) – Deepening the experience of the end user, Parature, the leader in online support software, today announced the release of eSurvey to its suite of support modules. eSurvey broadens Parature’s support suite, which includes contact management, trouble […]
Parature Increases Its Global Services and Support Group by 30% in the Fourth Quarter
Increased Hiring Deepens Parature’s Commitment to Delivering Excellent Customer Support McLean, VA (January 11, 2004) – Parature, a leading provider of on demand support software, announced today that it has expanded its global services and support group by 30% to continue delivering comprehensive customer support for its growing client base. With this announcement, Parature’s client […]
CreateHope Saves $50K a Month in Support Costs by Using Parature
Searching For a Solution That Would More Efficiently and Effectively Respond and Track Customer Support Issues, CreateHope Selects Parature Reston, VA (November 25, 2003) – Parature, a leader in online support software, today announced CreateHope, a national philanthropy administration software company, is supporting over 450,000 professionals in their philanthropy efforts on Parature 5. CreateHope has […]