Latest CRM News
TIM Brasil Selects Amdocs for Transformation Project
Amdocs solution will speed time to market for new service and reduce operating expenses for major Brazilian mobile operator ST. LOUIS, Feb. 23, 2011 — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that TIM Brasil, one of the leading mobile operators in Brazil, has selected products from Amdocs’ Customer Experience […]
SalesNexus.com Hosts ‘Buying Comes First, Selling Is Second’ Webinar
Contact Us HOUSTON (February 16, 2011) – SalesNexus.com, an online contact relationship management software company and the organizers of The Sales Mastery Institute, is pleased to announce a new webinar with Leanne Hoagland-Smith titled “Buying Comes First, Selling Is Second” on February 24, 2011 at 2pm EST. Join Leanne Hoagland-Smith for this webinar to learn […]
RightNow’s Chief Solution Officer David Vap Presenting at SXSW with “United Breaks Guitars” YouTube Sensation Dave Carroll
Discussion of “How Social Media Impacts Crisis Communications” Among Highlights of Annual Interactive Conference BOZEMAN, Mont. (February 16, 2011) – RightNow (NASDAQ: RNOW) today announced that Chief Solution Officer David Vap will lead an interactive session “Social Hotline: How Social Media Impacts Crisis Communications” at the upcoming South by Southwest (SXSW) Interactive Conference taking place […]
PrimeTel Selects and Deploys Amdocs Compact Convergence to Support the Launch of the First MVNO in Cyprus
Rapid deployment of Amdocs’ software for real-time charging, customer care and value-added services will enable PrimeTel to secure leading foothold as market opens to new entrants ST. LOUIS (February 15, 2011) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Cyprus’ PrimeTel PLC has deployed the Amdocs Compact Convergence software […]
RightNow and Dave Carroll (United Breaks Guitars Guy) Make Network News at the RightNow Summit
RightNow Raises the Bar for Customer Experience, Consumer Empowerment and Cloud Computing at Annual Summit Bozeman, Mont (February 14, 2011) – RightNow (NASDAQ: RNOW) kicked off its global user conference series with a song heard around the world. At its North America Summit in Colorado Springs, Colo., RightNow invited Dave Carroll, a Canadian singer made […]
Operators Want Higher Smartphone Revenues, But Need to Educate Customers on Using Advanced Features
Amdocs Survey: Getting Smarter About SmartphonesService providers face higher costs to support smartphone users, according to global survey; New support tools, diagnostics for call center agents can help meet challenge BARCELONA, Spain (February 14, 2011) – At Mobile World Congress 2011, Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results […]
Parature 3.0 Creates Superior Customer Self-service Centers Online
Easy-to-Use Software Helps Small to Medium-Sized Companies Improve Customer Satisfaction and Reduce Customer Support Costs McLean, VA (February 12, 2011) – Parature, Inc., an innovator of online customer support software, today announced the release of Parature 3.0, which enables companies to rapidly and cost-effectively create easy-to-use customer self-service centers on the Web. Clients such as […]
Passport Health Communications, Inc. Selects Parature’s Customer Support Solution over KnowledgeBase.net
McLean, VA (February 12, 2011) – Parature, a leading provider of award winning, on demand customer support software, announced today that Passport Health Communications, Inc. providers of leading healthcare information technology has selected Parature’s Customer Support Solution. Having utilized an in house solution, Passport Health ran into scalability and maintenance issues. After an extensive evaluation […]