Latest CRM News
RightNow’s Next Generation Voice Experience Management Solution Empowers Organizations to Engage in Meaningful Customer Conversations
RightNow’s New Voice Experience Manager and Communications Enabled Desktop for Cisco and Avaya Deliver Highly Personalized, Branded Phone Interactions BOZEMAN, Mont. (November 17, 2010) – Today RightNow (NASDAQ:RNOW) announced its next generation Voice Experience Management solution, part of RightNow CX November 2010. The new Voice Experience Manager enables organizations to identify a caller, determine why […]
RightNow CX for Facebook and RightNow Custom Objects Are Now Generally Available
BOZEMAN, Mont. (November 17, 2010) – RightNow (NASDAQ: RNOW) CX for Facebook and RightNow Custom Objects are now generally available as part of RightNow CX November 2010. RightNow CX, the customer experience suite, uniquely powers integrated web, social and contact center interactions anywhere consumers engage with their favorite brands. RightNow CX for Facebook Starting today, […]
Marketo Accelerates Growth, Leadership with $25 Million Financing
Institutional Venture Partners (IVP), Premier Later-Stage VC Firm, Backs Marketo’s Drive to Accelerate Growth as Top Revenue Performance Management Company SAN MATEO, Calif. (November 17, 2010) – Marketo, the global leader in Revenue Performance Management solutions that significantly increase customers’ marketing and sales success, today announced that it has secured additional funding to fuel its […]
Salesforce.com Chairman and CEO Marc Benioff to Speak at CTO Forum
Benioff to address audience of CTOs from Fortune 500 companies on IT’s role in the age of cloud computing SAN FRANCISCO (November 16, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced chairman and CEO Marc Benioff will deliver the keynote address at CTO Forum, an invitation-only event, on November 17, 2010 […]
Salesforce.com Chairman and CEO Marc Benioff to Speak at Web 2.0 Summit
Benioff to join Tim O’Reilly, Paul Maritz of VMware Inc., and Andy Jassy of Amazon Web Services and Amazon Infrastructure for a discussion on cloud computing SAN FRANCISCO (November 15, 2010) – Salesforce.com (NYSE: CRM), the enterprise cloud computing (http://www.salesforce.com/cloudcomputing/) company, today announced chairman and CEO Marc Benioff will speak at Web 2.0 Summit, on […]
Amdocs Benchmark Sets New Record for Large-Volume Processing of Prepaid Voice, Data and Messaging
Demonstrates real-time service control for more than 510 million busy hour call attempts (BHCA) using the Linux operating system on low-cost hardware ST. LOUIS (November 15, 2010) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced the results of a benchmark that tested the Amdocs jNetX NextGen SCP (service control point) […]
Value Team and Amdocs Compact Convergence Replace Systems at Leading Italian MVNO
Amdocs solution replaces real-time charging and service delivery systems to enable the MVNO’s continued growth MILAN (November 11, 2010) – Value Team, a leading Italian IT consulting and services firm, and Amdocs (NYSE: DOX), the leading provider of customer experience systems, announced that they have delivered the Amdocs Compact Convergence solution as part of a […]
Amdocs Survey: Wireless Service Providers Say the ‘Capacity Crunch’ Impacts Brand Perception
75 percent of wireless service providers cite end-to-end quality of service design as a top challenge; Network expansion underway ST. LOUIS (November 11, 2010) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today released the results of a survey that outlines the scale and significance of the data capacity crunch for mobile […]
Now They’re Listening: Telstra Uses Salesforce.com to Connect With Staff and Drive Innovation
SYDNEY (November 10, 2010) – Telstra has identified almost 300 new company initiatives since it went live with Salesforce Ideas (known as T[ideas] at Telstra) exactly one year ago today. T[ideas] is Telstra’s company-wide, real-time online opinion forum that was launched to encourage staff interaction as part of its commitment to grow the business through […]