Latest CRM News
Canon Leadership Recognizes Consona Knowledge Management Deployment for Achieving Best-in-Class Customer Service
Canon ITS Receives 2008 CAPA Honor for enabling improved customer satisfaction and achieving substantial ROI. Indianapolis, IN (March 09, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that the Canon Information Technology Services (Canon […]
Oncontact Software Releases Oncontact CRM 6.3
MILWAUKEE (March 05, 2009) – Oncontact Software (www.oncontact.com), the experts in mid-market customer relationship management (CRM) software systems, today released Oncontact CRM 6.3. Oncontact CRM 6.3 now supports Oracle databases for the CRM and Web products as well as added digital dashboards, a localization utility, advanced searching and mass assign features and more. Oncontact CRM […]
Switzerland’s Sunrise Expands and Extends Relationship with Alcatel-Lucent and Amdocs to 2015
Agreement expands Amdocs’ support of Sunrise’s operational support systems for better business performance and lower cost of ownership ST. LOUIS (March 03, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a new multi-year services agreement to maintain the Amdocs operational support systems (OSS) installation at […]
Clear C2, Inc. Receives 2008 Product of the Year Award Presented by Customer Interaction Solutions
C2CRM Honored for Outstanding Innovation Coppell, Texas, (March 01, 2009) – Clear C2, Inc. announced today that C2CRM has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.“We are proud that C2CRM was once again […]
Parature Named Software & Information Industry Association CODiE Award Finalist
Parature Recognized for Product Excellence in Two Categories by SIIA Vienna, VA (February 26, 2009) – Parature, a global leader in on-demand customer service software, announced today its inclusion in the 24th Annual CODiE Awards. Parature Customer Service(TM) software is a finalist in the “Best Relationship Management Solution” and “Best Postsecondary Enterprise Solution” categories. The […]
Amdocs Receives Highest Possible Rating in BSS from Leading Analyst Firm
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Amdocs received the highest possible rating of “Very Strong” from Gartner in its business support systems (BSS) vendor evaluation ST. LOUIS (February 25, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Amdocs received the highest […]
Parature CEO and President Duke Chung Named to “2009 Smart100” by Washington SmartCEO Magazine
Elite Group of CEOs selected for Leadership, Strategic Vision and Character Vienna, VA (February 25, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature CEO and President, Duke Chung has been named to Washington SmartCEO magazine’s “Smart100”. The Smart100, assembled by an independent selection committee, is an exclusive group […]
ZOHO CRM GAINS SINGLE SIGN-ON
One Zoho Account Provides Access to All Zoho Applications PLEASANTON, Calif. (February 24, 2009) – Zoho today announced single sign-on support for Zoho CRM, the company’s award-winning and affordable on-demand customer relationship management application for organizations that want to run their businesses online. Finally, one Zoho account provides users with access to all Zoho applications. […]
The Republic of Kazakhstan Chooses Amdocs Customer Management Offering to Improve the Citizen Experience
Amdocs (NYSE: DOX), the leading provider of customer experience systems, has been chosen by the Republic of Kazakhstan to provide CRM functionality for its Electronic Government project. Amdocs CES â?? CRM 7.5 will serve as the front-end interface both for government agents processing and responding ST. LOUIS (February 24, 2009) – Amdocs (NYSE: DOX), the […]
Consona Corporation Named to KMWorld’s “100 Companies that Matter in Knowledge Management”
Inclusion to Prestigious List Marks Seventh Straight Appearance for Consonaâ??s Knowledge Management Solution (Formerly KNOVA). Indianapolis, IN (February 23, 2009) – Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that the it has been named by […]