Latest CRM News
InfoWorld Honors Zoho With 2009 Technology of the Year Award
Zoho today announced that its suite of online collaborative productivity applications won the â??Best Office Alternativeâ? category in the InfoWorld 2009 Technology of the Year Awards. PLEASANTON, Calif. (January 28, 2009) – Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of […]
NETSUITE EXTENDS RENEWFORCE TO SAVE CUSTOMERS 50% OFF CURRENT SALESFORCE.COM PRICE
With RenewForce, Salesforce.com Customers Move From Standalone SFA to Feature-Rich CRM and Leading SaaS Suite for ERP, CRM and Ecommerce San Mateo, CA (January 28, 2009) – NetSuite (NYSE: N), a leading vendor of on-demand, integrated business management software suites for mid-market enterprises and divisions of large companies, today announced the extension of the NetSuite […]
Portugal’s Sonaecom Group deploys Amdocs’ Operations Support Systems
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that Sonaecom, a leading Portuguese service provider, has expanded its use of Amdocs Cramer OSS (operations support systems) for fulfillment and resource management. Amdocs Cramer OSS is supporting Sonaecom’s xD ST. LOUIS (January 27, 2009) – Amdocs (NYSE: DOX), the leading provider of […]
Parature Releases Free White Paper on Strategies for Dealing with Difficult Customers
White Paper Explores the Latest Techniques and Skills for Managing Challenging Customer Interactions Vienna, VA (January 26, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into appropriate skills and techniques for managing challenging customer interactions. The […]
Soffront CRM Helps Narus, Inc. Improve Development Processes and Customer Support
Soffront® Software Inc., http://www.soffront.com, the leader of mid-market CRM software, today announced that Narus, Inc. (http://www.narus.com) is using Soffront CRM to enhance their product development process. Narus, Inc. (headquartered in Mountain View, California) is the leader in real-time tr Fremont, CA (January 26, 2009) – Soffront® Software Inc., http://www.soffront.com, the leader of mid-market CRM software, […]
Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
Companies looking for the fastest deployment and lowest upfront cost option can now close more sales inside of Outlook using Prophet OnDemand. REDMOND, Wash. (January 26, 2009) – Avidian Technologies today announced the launch of Prophet OnDemand, the newest team version of its industry leading Outlook-based contact management and customer relationship management (CRM) solution. Prophet […]
Parature Best Practices Webinar Explores the Latest Strategies and Skills for Managing Challenging Customer Interactions
Communications Skills Expert Rich Gallagher to Discuss Appropriate Techniques for Dealing with Difficult Customers Vienna, VA (January 23, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with TMC, offering customer service and support professionals appropriate skills and techniques for managing challenging […]
Parature Opens Nominations for Second Annual Legend Makers Award
Parature Award for Outstanding Customer Service and Support to be Presented at ParaFest â??09 Vienna, VA (January 22, 2009) – Parature, a global leader in on-demand customer service software, announced today that nominations are open for its second annual Legend Makers award for excellence in customer service and support. Parature is dedicated to customer success […]
Rogers Communications Inc. Selects Amdocs as Key Partner for Multi-Year Project
Rogers to deploy Amdocs CES 7.5 products and services to create an enterprise-wide ordering, billing and service management platform to support its quad-play product offering ST. LOUIS (January 21, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has signed a multi-year contract with Rogers Communications Inc., a […]
China Telecom Selects Amdocs to Support New CDMA Operations
Amdocs to provide billing and customer relationship management (CRM) systems for China Telecom Jilin and Tianjin ST. LOUIS and BEIJING (January 14, 2009) – Amdocs (NYSE: DOX), the leading provider of customer experience systems today announced that it has implemented a new business support system (BSS) for Tianjin Telecom and Jilin Telecom subsidiaries of China […]