Latest CRM News
WebEx and Parature Team to Deliver Affordable Service Desk Solution for Companies of All Sizes
On-Demand Application Delivers Enterprise Customer Support Capabilities without the High Cost of On-Premise Software Santa Clara, CA (June 26, 2007) – Comprehensive support solutions have traditionally been priced out of reach for most small and medium-sized businesses (SMB), forcing many to choose between offering a second-class experience or carrying the expense of a telephone-centric support […]
SugarCRM named by eWEEK as a winner in the 7th Annual Excellence awards program
SugarCRM Inc. announced today that eWEEK, a Ziff Davis Media publication and one of the industry’s leading enterprise IT magazines, has named SugarCRM’s Sugar Professional 4.5 a winner in eWEEK’s Seventh Annual Excellence Awards program, in the Business Relationship Management category CUPERTINO, CA (June 25, 2007) – SugarCRM Inc. announced today that eWEEK, a Ziff […]
Parature Webinar Explores How to Avoid The Most Common Mistakes Customer Support Teams Make
Industry Expert Sheryl Kingstone to Discuss the Top Ten Mistakes Customer Support Teams Make and Provide Insight Into How They Can Be Avoided Vienna, VA (June 22, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering customer support professionals tips […]
Avidian’s Prophet Software Wins Kudos from Renowned Tech Publication
PC Magazine Recognizes Prophet Customer Relationship Management (CRM) Add-In Software as One of Its Four â??Favorite Small Business Toolsâ? Seattle, WA (June 22, 2007) – Even stellar sales stars can use a little help to avoid communication blunders and lost opportunities in today’s era of frenzied 24/7 business. To help them navigate the market’s many […]
Parature Announces ‘Best Practices In Customer Support’ Webinar Series
Industry Experts to Discuss Thought Provoking Industry Trends for Exceptional Customer Service Vienna, VA (June 21, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, their sponsorship of the ‘Best Practices in Customer Support’ Webinar Series. The webinar series will be delivered by some of the industry’s leading […]
GuestWare Going Mobile with Microsoft at HITEC
CRM Leader to Showcase Mobile Guest Response, Housekeeping Work Inspection Applications SEATTLE (June 21, 2007) – Diversified Computer Corp., maker of GuestWare, announced that it will showcase its guest response and housekeeping work inspection applications for Windows Mobile-powered handheld devices at HITEC. The demo will take place at the Microsoft Corp. booth (#409) and also […]
SugarCRM Opens New Office in New York, Names Cameron Jackson Regional VP of Corporate Sales
Former Microsoft Sales Executive to Foster Customer, Partner and Community Relations In Northeastern US, Europe CUPERTINO, Calif. (June 18, 2007) – SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced the opening of its new Northeast regional office in New York. The company has tapped 15-year IT […]
NETSUITE SHINES ABOVE MICROSOFT IN INDUSTRY SHOOT OUT
The CPA Technology Advisor Scores NetSuite with Perfect 5 Stars in Small Business Accounting Review San Mateo, Calif., (June 17, 2007) – NetSuite, Inc., the leader in on-demand software suites for small and medium-sized businesses, today announced that NetSuite received a perfect 5-star rating for its NetSuite Small Business product offering in a detailed product […]
Dyscern Selects Parature On-Demand Customer Support Software
eBay Titanium PowerSeller Reduces Pre-Sale Customer Support Inquiries by 60% Vienna, VA (June 12, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today that Dyscern, an eBay Titanium PowerSeller, has selected Parature Customer Support Software to manage their customer support needs. Located in Sterling, Virginia, Dyscern focuses on […]
C2CRM Wins ISM “Real-Time” Award for Second Consecutive Year
BETHESDA, MD (June 11, 2007) – “Real Time CRM — increasing access to timesensitiveinformation via handheld and/or wireless devices–is improving customersatisfaction, productivity and financial performance of customer relationshipmanagement,” said Barton Goldenberg, president of ISM Inc., in announcing the 2007winners of the second annual Real Time CRM Software Awards.The Real Time CRM Awards were introduced last […]