Latest CRM News
Parature Maintains 96% Self-Service Rate Using Own Customer Service Software
Company Rate Double the Average Business Self-Service Statistics McLean, VA (April 26, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company maintains a consistent 96% client self-service rate through the use of its own Web-based customer service software solution to assist customers. The average self-service rate for businesses […]
NETSUITE IS THE TEXTBOOK WAY FOR CRM CLASS AT ST. LAWRENCE COLLEGE
Only On-Demand Business Management Software Becomes Part of Curriculum to Educate Next Generation of Managers TORONTO, Canada (April 25, 2006) – NetSuite, Inc., the leader in on-demand business management software for small and medium-sized businesses, today announced that NetSuite’s award-winning product offering, NetSuite CRM+, has been integrated into the curriculum of the CRM course at […]
Parature and Five Guys Restaurant Partner for Workplace Morale Initiative
McLean, VA (April 24, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that it has partnered with Five Guys restaurant, rated by Zagat’s guide and voted #1 Burger by Washingtonian Magazine for six consecutive years, for a new workplace morale initiative for Parature employees. The first Friday of every month […]
Merritt Hospitality Expands GuestWare Commitment to 10 Hotels
Software Selected to Strengthen Customer Loyalty, Overall Guest Satisfaction SEATTLE (April 11, 2006) – Diversified Computer Corp. (DCC), maker of GuestWare, the lodging industry’s leading customer relationship management (CRM) system, has announced that Merritt Hospitality LLC will install its software in three of its full-service Hilton properties. GuestWare already has been successfully implemented at seven […]
Introducing Sugar Network – A Comprehensive Set of Training, Microsoft Extensions and Support
A Single Solution to Ensure Success with Sugar Suite 4.2 Cupertino, CA (April 05, 2006) – SugarCRM Inc., announced today the introduction of Sugar Network, a comprehensive set of training, Microsoft extensions and support for SugarCRM users. Sugar Network includes online training, SugarCRM Plug-Ins for Microsoft® Outlook® and Word®, and SugarCRM customer support. The product […]
Parature One of Top 50 Best Places to Work in Greater Washington, D.C. for Second Consecutive Year
Washington Business Journal Names Company One of Best Employers in Region McLean, VA (April 04, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company is being honored as one of the 50 ‘Best Places to Work in Greater Washington, D.C.’ by the Washington Business Journal for the second […]
Parature CEO to Present at 2006 Society for the Advancement of Management International Business Conference
Duke Chung to Share Insights on Using Internet-based Solutions for Competitive Advantage McLean, VA (April 03, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that CEO Duke Chung will be presenting his insights on the effective use of Internet-based software at the 2006 Society for the Advancement of Management International […]
Parature Maintains 98% Successful Customer Support Solution Implementation Rate
Significantly Higher than CRM Industry Average of 15-55% Deployment Rate McLean, VA (March 31, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that 98 percent of its customers successfully implement Parature’s Customer Support Solution. This is well above the customer relationship management (CRM) industry average rates of 15-55%1. Parature defines […]
Leading Commercial Open Source CRM Provider SugarCRM Joins the Eclipse Foundation
Membership Supports the SugarCRM Community Development Platform of Choice Cupertino, CA (March 20, 2006) – SugarCRM Inc. announced today that that is has joined the Eclipse Foundation Inc., the leading open source software development community, to support the continued development of Eclipse’s development platform. SugarCRM joins the Eclipse Foundation as an Add-In-Provider member of the […]
SugarCRM To Host March 23 Webcast
Building Sales with Open Source CRM Cupertino, CA (March 20, 2006) – SugarCRM today announced a March 23 interactive webcast titled “Improving Sales Effectiveness with Commercial Open Source CRM” that will cover the challenges of implementing customer relationship management software and techniques for achieving faster business results at lower cost by using an open source […]