Cross breed wins Best of Show

The cross-breeding of FrontRange Solutions and Ticomix took the “Best of Show” blue ribbon in the category of “Contact Management Systems” today at the 18th Annual International Call Center Management Conference and Exposition in Chicago.

The award was given to the team’s FrontRange IP Contact Center product. FrontRange IPCC is designed to extend functionality of other FrontRange software products with VoIP, offering functions such as advanced queuing and routing of inbound calls; integrated voice self service application and integrated voice response; quality management through agent / supervisor collaboration tools with monitoring and recording; and a unified messaging foundation.

FrontRange reseller Ticomix implements IPCC in combination with the FrontRange HEAT Help Desk product suite and FrontRange IT Service Management solutions, among others. The Best of Show judges were independent industry analysts, consultants, editors and writers in the contact center management and customer relationship management fields.

The ICCM awards recognize companies and individuals that are “truly at the forefront of innovation and leadership in the contact center industry.” Exhibitor’s entries were judged on ease of integration, implementation, system quality, customer service features, and return on investment. Ticomix is a provider of CRM and service desk management technology solutions and services to small- and mid-sized enterprises in the American midwest.

Ticomix headquarters are located in Rockford, Ill. Flagship products include GoldMine for CRM; ITSM, built on the ITIL framework for complete service management; IPCC for communication management; and IM for comprehensive asset management. Software and solutions developer FrontRange Solutions now claims a clientele of over 130,000 companies and more than 1.7 million seats worldwide.

FrontRange products are designed primarily for small-, mid-sized, and distributed enterprise organizations. Solution families are three: customer relationship management, including GoldMine; IT service management including HEAT, ITSM and infrastructure management product lines; and communication interaction management, including IP Office, GoldMine IP Voice Suite and IP Contact Center.

FrontRange corporate clientele includes Coca-Cola, Shell Oil, Prudential Securities, Electricite de France, Mack Trucks, Campbell Soup, Avaya, Bechtel Corp, Bank of America, and the Turner News Network.