CTI’s invisible VoIP

CTI Group, a provider of online billing, self-care and communication management solutions, has announced the release of SmartRecord IP. SmartRecord is a web-based call recording solution that promises to enable service providers a contact center solution with almost all equipment off-site; company PR claims this is a first and has a U.S. patent pending on the technique.

Also touted in the new product is the ability to enable federal and governmental compliance by service providers with pending VoIP legislation, while still facilitating the essential needs of vertical markets such as contact centers.

Along with the announcement, CTI Group representatives cited statistics from industry analyst InfoTech, which postulate that the hosted IP telephony market will grow from $310 million in 2005 to almost $6 billion by the end of 2010 for an 80 percent compounded annual growth rate.

CTI is a global provider of online billing, self-care, and communications management solutions. CTI clientele now includes over 50 percent of Fortune 500 enterprises. The firm has operations in the United States, Europe, the Middle East, and Africa.