Deep Impact by Witness

Not since Titanic has a behemoth won this many awards on the same day.

Workforce optimization software and services provider Witness Systems today announced its reception of top honors for innovation in workforce optimization and IP recording. The IP Contact Center Technology Pioneer Awards was bestowed by Customer Inter@ction Solutions. The awards honor IP contact center technologies “with the most admirable feature sets and best track records of dramatically improving the operations of today’s call centers.”

Meanwhile, a twin killing was completed with Communications Solutions also acknowledging the Witness’ Impact 360 IP Recording solution with a product of the year award. This award is given to companies that “have demonstrated excellence in technological advancement and application refinement.”

Finally, Impact 360 was selected as a winner of the Customer Inter@ction Solutions 2006 CRM Excellence Award and was designated as a recipient of Customer Inter@ction Solutions’ Lifetime Achievement Award. Selected by the publication’s editors, this award recognizes companies and individuals that “are dedicated to advancing the success and reputation of today’s call center industry.”