Deep in the heart of Teksys

U.K. partner to Microsoft CRM solutions Aspective, together with Microsoft partner Teksys, today announced the launch of a new CRM integration project. The project will involve integration of Teksys back office systems with Microsoft CRM. Teksys gave the fairly standard reasons for desiring the changed: customer information stored higgledy-piggledy across Excel, ACT and Outlook programs, resulting in duplicate, triplicate, and multiplicate records.

The agreement calls for Aspective to integrate the Microsoft CRM with Teksys’ Microsoft Navison enterprise resource planning solution in the hopes of enabling employees to connect customer and workflow management. Though the project is fairly large-scale, neither company involved gave an impression of difficulty. Teksys corporate sales director Andy Crawford complimented Aspective’s professionalism and confidence. Aspective “assured us we would be in a safe pair of hands.”

Earlier this month Aspective made lots of pub patrons happy when they announced the contract to maintain the quality and quantity of that most precious of all British product: Beer. Via its hosted mobile workforce management system, Aspective assisted Innserve in managing the installation and servicing of 750,000 beer lines. Innserve is a £50m services company that manages the servicing and installation of dispensing assets at 100,000 pubs, bars, hotels, restaurants and stadiums. Innserve was created in 2004, through the combination of the in-house technical services departments of Carlsberg UK and Scottish & Newcastle UK after both companies decided to outsource these services.

Based on the ViryaNet Service Hub, Aspective’s solution for Innserve now serves as a poster child for the company’s line of services through its truly unique handling of all questions beer production-related. The solution for Innserve involved functionality for call taking, call charging, mobile workforce management and supply chain management. Through the hub, Aspective seeks to idealize beer manufacture and shipping, handling up to 3,000 maintenance calls per day on such minutiae as the weather.

Three hundred mobile technicians and 470 equivalent service provider technicians were deployed in that operation and gave Aspective a presence in a whopping 100,000 pubs and clubs in the United Kingdom. And what else can be said in response to that except “Cheers!”