For a good time, call Zoey

Minacom, a producer of VoIP test systems for telecommunications firms and cable MSOs, has introduced its Zoey interactive VoIP test agent, a customer support systems designed for providers offering self-install VoIP service.

Zoey is an automated interactive voice response agent used to test service quality; subscribers can check their caller ID, as well as evaluate noise, echo, speech quality, DTMF and fax transmission quality via Zoey functions. According to company information, in one short interactive test call, Zoey measures over 50 analog and IP service quality metrics.

Results are centrally stored in DirectQuality R7, a web-based service level test automation platform, and test results are subsequently accessible from any web browser, including those on most handheld cable, xDSL, and FTTx testsets, Blackberrys and internet-enabled cell phones. “VoIP self-install customers often use web site FAQs to setup their telephone adapters and get to a dial-tone,” explained Michel Nadeau, President & CEO of Minacom. “But who helps them if their caller ID is blocked, their friends are complaining about echo and noise, or when their voicemail and fax don’t work? Zoey solves these problems while reducing support costs and giving operations staff the information they need to keep subscribers talking.

Interactive VoIP testing is the missing element in most self-install VoIP service strategies.” Service providers can take Zoey for a test ride by obtaining the phone number at www.minacom.com/zoey. Zoey will also be demonstrated in person at the VON Fall convention on 12-13 September in Boston, Mass.

Minacom systems are web-controlled by a centralized server platform that is currently used by 72 operators including AT&T, Comcast, France Telecom, Liberty Global, Primus, Orange, Clearwire, VSNL, Bellsouth, Siemens, Cedar Point and Ericsson.