Frontliners in Saudia Arabia

A big win in the Middle East came to Frontliners this week, as Saudi Arabia’s National Flight Service selected Frontliners and Altitude software to deliver contact centre outsourcing services for airline Air Arabia.

A specialized multilingual team of experienced customer service agents has been promised to handle Air Arabia inbound calls, and all agents have reportedly been fully trained on the Air Arabia offering.

Employed by Frontliners, Altitude uCI is a platform-independent contact centre solution with a universal queue and full blended support for voice (i.e. inbound handling and outbound dialling), IVR, email response management, web collaboration, and web chat. Altitude uCI was deployed at Frontliners’ contact centre in October 2005.