Genesys Adapts

Genesys Telecommunications Laboratories, Inc. today announced the new Genesys Gplus Adapter for use with the analytics capabilities of the SAP Customer Relationship Management application. Genesys now lays claim to status as “the first SAP Software Partner to tightly integrate its customer service software with the SAP NetWeaver Business Intelligence component of the SAP NetWeaver platform.”

The Genesys Gplus Adapter seeks to enable the Genesys 7.5 suite to work seamlessly with complementary applications.

The product is the latest fruit borne from the long-standing partnership between the two firms. In 2006, Genesys became an “SAP Enterprise Services Community” member and one of the first customer interaction management software suites to reach all three levels of SAP certification, including Powered by NetWeaver/Netweaver Certification, SAP Integrated Communications Interface, and SAP R3.

The Genesys Gplus Adapter for use with the analytics capabilities of SAP CRM is available now and is being formally introduced at the annual Genesys G-Force conference in beautiful San Diego this week.