Go Directly to Onyx

Enterprise customer management solutions provider Onyx Software today announced that DirectNET has chosen the full suite of Onyx customer relationship management products as a unifying company-wide platform. DirectNET is the top value-added reseller of KVM switch solutions in America. DirectNET selected Onyx’s integrated CRM, business process management and analytics solutions in the hopes of uniting DiretNET’s three independent business units which focus on selling KVM switch solutions to enterprises, online, and the online server rack superstore.

Onyx’s solution is designed to integrate disparate systems in order to streamline processes and eliminate operational redundancies; to improve customer support through enhanced access to data, ticket tracking, defect tracking and contract management; to provide remote connectivity for sales staff; to provide streamlined and centralized quote, proposal and RFP processes; to supply business intelligence tools to mine data and identify new sales opportunities; to give marketing automation to conduct campaigns and target prospects.

Under terms the agreement, the Onyx solution for DirectNET includes Onyx Customer Management, a browser-based solution to manage the entire customer lifecycle; Onyx Process Management, a platform for customer-centric processes, performance optimization and business agility; and Onyx Analytics, which performs analysis and adjustment using advanced performance metrics; Founded in 1995, DirectNET is comprised of three independent business units: 42U, Server Racks Online and KVM Switches Online. DirectNET is today the number one reseller of the major KVM and server rack brands in the market.

Onyx Software Corporation is a provider of customer management and process software for mid- and large-sized enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve customer processes. Onyx seeks to provide an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities. Among Onyx clientele are the Amway Corporation, the Mellon Financial Corporation, the Regence Group and the State Street Corporation.