Guru promises the Most

Online resource website VendorGuru.com has released a white paper entitled "Getting the Most from Your Call Center Investment." Featured in “Getting the Most” is a case study on Johnson Controls, Inc.’s recent switch to a VoIP office phone system.

In tandem with the release, VendorGuru cited statistics from a Benchmark Portal study of more than 240 call centers with a minimum of 50 agents. According to the call-center consulting firm, no fewer than 100 percent of the companies polled that used all-in-one integrated solutions were able to add on to their system “without significant issues.” Of the respondents using an all-in-one solution, 86 percent did not even consider a multi-point solution.