Hello, PAM speaking…

On the call center front, news came from Hong Kong early this Monday morning, with the announcement that Oasis Hong Kong Airlines had appointed PAM Limited to establish, operate and maintain its Hong Kong-based call centre services, including staff and equipment.

PAM will provide customers and travel agents with sales, general enquiries and customer service assistance for twelve hours a day seven days a week. Under terms of the contract, PAM will supply staff members each fluent in Cantonese, English and/or Mandarin. PAM is also contracted to provide “intensive initial and ongoing training.”