India quickly shifting to CRM systems

In India, CRM systems are making their way into the massive container freight stations market. The latest big fish to enter the CRM pond is Saurashtra Containers; this container freight station will be operational by the end of April in Mundra, Gujarat, and reportedly the number one priority in the business plan will be on customer relationship management.

With offices in New Delhi, Mumbai and Ahmedabad and acting as the Mundra port cargo hub that will serve locations as widespread as Delhi, Gujarat, Haryana, Punjab and Rajasthand, Surashtra in itself represents the huge shift Indian companies are making to supply proper CRM tools. “Personalised level of services and customer care will be the prime focus to facilitate our clients,” said Sant Khare, CEO of Saurashtra Containers.