Integration of AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 successfully validated by Oracle

Wednesday, 22 March 2006 AMC Technology, L.L.C., which provides multi-channel integration solutions for contact centers, announced that the integration of the AMC Multi-Channel Integration Suite version 5.0 and Oracle’s PeopleSoft Enterprise CRM version 8.9 has been successfully validated by Oracle. It is worth noting here that Oracle is a provider of business applications software and AMC is a Certified Partner in Oracle® PartnerNetwork.

The AMC Multi-Channel Integration Suite is widely known for its provision of contact centers that pre-packages server-based integration. The pre-packaged server-based integration delivers real-time connectivity with telephony systems such as those from Avaya, Cisco and Nortel.

Oracle makes available a proven set of industry-specific, best practices, CRM applications software, and business processes, making it possible for corporations to sell to, market to, and serve customers within various channels and lines of business.

As a result of the integration of AMC Multi-Channel Integration Suite with PeopleSoft Enterprise applications, contact centers are able to manage all types of customer interactions with higher levels of customer service, more efficiently and effectively. Also, PeopleSoft Enterprise customers can enable full telephony functionality. The list of telephony functionality includes agent log-in and work modes, softphone controls, caller identification, and screen population of application pages.

As a proven, pre-built integration product, companies can expect a more efficient implementation together with lower cost. Close to 100 corporations worldwide use the AMC product suite daily.