Integration of CCIL and Siebel customer facing solutions

InStranet, Inc., a global provider of multi-channel knowledge applications, announced that the integration between its Contact Centers In-Line(TM) (CCIL) application and Siebel customer facing solutions version 7 has been successfully validated by Siebel Systems Inc. The combination of CCIL and Siebel customer-facing solutions offers a one-point reference source to customers for information on CRM, products, and service.

Customers become more self-reliant and are able to reduce their dependence on call agents by making use of the CCIL Web self-service capabilities. InStranet is based on J2EEE and needs a Web application server as well as a relational database. Requests made from the Siebel application to the InStranet are managed by the InStranet Siebel Request Connector.