Intervoice out of sight, says CIS

Representatives of Intervoice, Inc., a converged voice and information solutions provider, have announced that Technology Marketing Corporation’s Customer Interaction Solutions magazine has given a CRM excellence award for the Intervoice Personalize IT solution.

Personalize IT seeks to empower companies in automatically synthesizing a customer’s user profile with live data such as current company promotions. The Intervoice system recognizes and anticipates customer needs and preferences in hopes of enabling an individually tailored customer experience.

Companies can also proactively connect callers to the appropriate customer service agent based on pre-determined criteria. The CRM Excellence Award winners for 2006 were published in the May and June issues of Customer Interaction Solutions magazine. Intervoice, Inc. provides leading enterprises and network operators with the Intervoice Solutions Framework, which includes platform, software, applications and services for voice automation solutions.

Intervoice Media Exchange is a standards-based multi-media platform offering unparalleled flexibility for advanced multimedia messaging, portal, IVR and payment applications. Intervoice is focused on the enterprise and network markets, and has implemented more than 23,000 systems worldwide at companies across a variety of industries.

Intervoice is a Microsoft certified partner and Learning Solutions certified partner; its headquarters are located in Dallas, Texas. Customer Interaction Solutions has been the flagship publication of the Technology Marketing Corporation print house since 1982, and focuses on the customer relationship management, call center and teleservices industries.

TMC publications include print magazines Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine, and digital publications Speech-World, WiFi Telephony Magazine, VoIP Developer, IPTV Magazine and WiMA.