Jacada Vernon

Jacada Ltd., a provider of unified desktop and process optimization solutions for customer service operations, has announced that Lillian Vernon, a 54-year-old national catalog and online retailer that markets gift, household, children’s and fashion accessory products, has selected Jacada WorkSpace as its standardized unified agent desktop for its customer service operations.

Said Mike Muoio, CEO for Lillian Vernon: “We are standardizing on Jacada WorkSpace as our unified desktop to create greater operational efficiency, increase agent and customer satisfaction and reduce agent training times, which is critical during our peak seasons.”

Jacada WorkSpace, using “non-invasive integration methods,” promises to unify many unlinked processes into a single, intelligent desktop for each of the 500 Lillian Vernon agent desktop environments. Muoio said that “We are confident that the implementation of Jacada WorkSpace will enable us to achieve a payback within twelve months of deployment.”

Lillian Vernon Corporation is an American catalog merchant and online retailer that sells household, organizational, children’s and fashion accessory products. Calling itself a “pioneer in customized merchandise,” Lillian Vernon today offers 14 different kinds of personalization and personalizes 5.3 million products a year. In business since 1952, Lillian Vernon publishes three catalog titles: Lillian Vernon, Lilly’s Kids and The Big Sale Catalog. Lillian Vernon’s corporate headquarters are located in Virginia Beach, Va.

Sun Capital Partners, Inc. is a private investment firm focused on leveraged buyouts, equity, debt, and other investments. Sun Capital affiliates have invested in and managed more than 140 companies worldwide with combined sales in excess of $33.0 billion since Sun Capital’s inception in 1995. Sun Capital has offices in Boca Raton, La.; Los Angeles; and New York; and has affiliates in London, U.K.; Tokyo; and Shenzhen, China.