KANA get a witness?

KANA Software, Inc., a leader in multi-channel customer service, today announced its definitive agreement to purchase eVergance Partners, LLC, a CRM management consulting and systems integration firm.

Financial terms of the acquisition were not disclosed. The acquisition is expected to be accretive to KANA for 2007, and is expected to close during the second quarter of KANA’s fiscal year 2007.

The acquisition figures to immediately double the size of KANA’s professional services team and expand the company’s professional services offerings in all areas.

The announcement chased up a big deal from the Service & Support Professionals Association, reportedly “the largest and most influential association for technology services and support professionals,” named eVergance a “Recognized Innovator in Web 2.0.” Winners were selected by a panel of seven judges, including industry experts, SSPA members, and SSPA Vice President of Research John Ragsdale.

On eVergeance, Ragsdale said that the company “offers an innovative solution framework for integrated Web 2.0 models and thought leadership that can revolutionize the way companies approach assisted and unassisted customer support.”