KNOVA 6.5

Cupertino, Calif.-based service resolution management application vendor KNOVA Software, Inc. has announced the reception of its third consecutive CRM Excellence Award from Customer Interaction Solutions magazine for its KNOVA 6.5. Customer Interaction Solutions magazine is published by the Technology Marketing Corporation alongside their three other influential trade publications, Internet Telephony, SIP Magazine and IMS Magazine. TMC is also known for its TMCnet, said to be the world’s leading communications and technology website; the ‘site publishes twenty-one online newsletters.

The CRM Excellence awards were first given out seven years ago, and “[commend] the companies that have proven to be true CRM partners to their customers and clients.” Though the 2006 CRM Excellence Award winners will not be released in full until publication of the May and June issues of Customer Interaction Solutions, KNOVA representatives clearly could not contain their excitement and jumped the gun with a press release announcing the accolade. KNOVA’s suite of customer service applications promise to enhance traditional CRM systems with search, knowledge management and business process support capabilities. KNOVA applications can be integrated with systems from, Amdocs, Hewlett Packard, PeopleSoft/Oracle, Remedy, and Siebel/Oracle.

Applications within KNOVA 6.5 include a contact center, field service, forums, a “knowledge desk,” and a self-service application. Businesses KNOVA currently provides solutions to include EDS, Ford, H&R Block, HP, McAfee, Merrill Lynch, Novell, Reuters and QUALCOMM.