LaSalle Bank gains with eGain Communications

Mountain View, Calif.-based eGain Communications Corporation representatives proudly announced the singling out of their Service 7 suite in enabling superior customer experience and contact center performance for LaSalle Bank. Technology Marketing Corporation’s Customer Interaction Solutions magazine named eGain Service 7 customer service software suite as a winner of the CRM Excellence Award for 2006.

The award was based on enabling LaSalle Bank to provide integrated multi-channel customer service to users of its electronic banking service, CashPro. The CRM Excellence Awards were created by Customer Interaction Solutions editorial in 1999 as a way of “commending the companies that have proven to be true CRM partners to their customers and clients.” Nadji Tehrani, founder / chairman of Customer Interaction Solutions publisher TMC singled out eGain with praise noting that “eGain has demonstrated […] that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset… their customers.”

The CRM Excellence Award winners for 2006 will be published in the May and June issues of Customer Interaction Solutions® magazine. eGain is a leading provider of customer service and contact center software for in-house or on-demand deployment. The eGain clientele now includes twenty-four of the fifty largest global companies, for whom eGain has remodelled traditional call centers, help desks, and web customer service operations into multi-channel customer interaction hubs. eGain Service includes integrated applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment.

The applications are built on the eGain Service Management Platform, a scalable framework that includes end-to-end service process management, multi-channel and multi-site contact center management, and out-of-the-box integration. eGain has an operating presence in eighteen countries and claims more than 800 enterprise customers worldwide.