Lucky seven

Onyx Software Corporation has released a handy little white paper for those a bit daunted by choosing a CRM installation. With the eye-catching title, “Seven Question Most CRM Vendors are Afraid You’ll Ask” is a 21-page primer and checklist which should assist in the decision-making process.

As Onyx sees it, there are seven key success factors in CRM decision making:

• Single View of the Customer;
• Customer Process Improvement;
• Executive Value;
• Employee Value;
• Minimal IT Resource Requirements;
• Platform for Business Growth and Change; and
• Risk Mitigation.

But this list is merely the beginning. You can read “Seven Question Most CRM Vendors are Afraid You’ll Ask” by clicking here.

Onyx Software Corporation is a provider of customer management and process software for mid- and large-sized enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve customer processes. Onyx seeks to provide an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities. Among Onyx clientele are the Amway Corporation, the Mellon Financial Corporation, the Regence Group and the State Street Corporation.