McExcellence

Data access solutions provider McDATA Corporation has a new point of pride, and a new benchmark for others to live up to. McRepresentatives were happy to announce that CRM consulting firm Ambient Consulting has placed their McCompany atop the list of high industry standards for call center customer support.

Indeed, Ambient Consulting managing director David Reiss stated emphatically that “Other call centers would be well-served to follow McDATA’s example.” According to Ambient consultants, who evaluated call center efficiency, employee knowledge, process / procedures and overall customer satisfaction, McDATA’s call care “consistently exceeded industry benchmarks for both peer companies and best-in-class call centers.”

McDATA showed exceptional scores in Customer Satisfaction and First Call Resolution categories. In overall caller satisfaction, McDATA scored 38 percent higher than the industry average and 18 percent higher than top performers’ average. McDATA scored 33 percent higher than the industry average and 8 percent higher than the top performer’s average for first call resolution.

McDATA is a leading provider of data access solutions, specializing in building, globally connecting, optimizing and centrally managing data infrastructures across SAN, MAN and WAN environments.