Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 3.0 and Microsoft CRM 1.2 have the MS Outlook client snap-ins. Microsoft Dynamics 3.0 also employs MSDE installed on local machine, which is usually the laptop of the traveling MS CRM user for the purpose of storing replicated MS CRM data for offline use. It is probably true statement for each MRP, ERP or CRM system implementation, that it is not an easy process, part of the complexity and challenge comes from the need for users to get used and accommodate themselves to new user interface of the system, being implemented. In this small article we will show the ways how Microsoft decides this problem.

Microsoft Outlook integrated with the CRM application allows users to make use of their existing felicity and sense of intuitive use with Outlook for the purpose of enhancing their experience with CRM 3.0. The Microsoft and SAP collaboration for combining mySAP & R/3 with Microsoft Office and other components of Windows platform will further enhance user experience.