More Antenna for Pitney

No. 1 on-demand wireless CRM solutions provider Antenna Software today announced that mailstream solutions provider Pitney Bowes Inc. has deployed the Antenna A3 SmartClient mobile application to its field engineering team in the United Kingdom and Europe. Using Antenna A3 SmartClient, service calls logged in Pitney Bowes Siebel CRM system are automatically dispatched in real time, allowing the company’s field engineers to update the status of customer service calls and order parts directly from their Windows Pocket PC devices.

Pitney Bowes has standardized on Antenna A3 as its mobile field service solution in Europe via European servers such as O2, T-Mobile and SwissCom. Plans are in the making to deploy the solution across the entire field service operation in France by October 2006.

According to PR, Pitney Bowes selected the Antenna A3 solution to maximize its investment in Siebel CRM, improve response time, customer satisfaction, and productivity of service engineers and support the drive for a 360-degree view of customers. Since the rollout of Antenna A3 SmartClient in February 2006, Pitney Bowes claims an increase in customer requests responded to within agreed SLAs and now see more than 90 percent of all service calls automatically correctly directed to the given field engineer without delay.

With the announcement, Antenna Software president / CEO Jim Hemmer got to pat his company on the back a bit: “By choosing a fully hosted mobility solution as a key component of its overall CRM strategy, Pitney Bowes UK proves it is a market leader when it comes to leveraging technology to deliver customer service excellence.” Founded over twenty years ago, Antenna Software Inc. is today the global leader in real-time mobility solutions with more than 110,000 users in more than 40 countries. Antenna’s clientele includes DirecTV, EMC, Palm, Pitney Bowes, Siemens, and Toshiba.