Neocase wins two

Neocase, a collaborative customer care software and services for CRM, today announced two new adoptions of Neocase product: Those by Pacific Coast Companies, Inc., part of the Pacific Coast Building Products premier building material manufacturing, distribution and contracting companies; and SOS, a provider of voice, data and telephony management solutions for small- and mid-size businesses. The firms have adopted Neocase to manage their customer service and support operations and hope to subsequently enhance Microsoft Dynamics CRM 3.0.

PCCI provides administrative and IT services to PCBP companies, and the Neocase customer care software seeks to assist the IT department in tracking services provided to several thousand employees. These services range from the support of desktop computers and printers to the design, production and support of custom software and applications.

SOS has seen some recent expansion in telephony implementation, and so sought more efficacious customer support. “The implementation process for our IP Telephony products is different for each of our customers so providing customized technical support is essential to our business,” said the wonderfully named Gia McNutt, CEO of SOS.

Since 1991, Neocase has been producing customer service software. Neocase markets its products through a global network of established partners and is a privately held company with offices in Europe and the United States.