Amdocs Demonstrates Leadership Position in Mediation
Amdocs has won six new mediation projects and six additional customers have deployed Amdocs Mediation
ST. LOUIS (September 29, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, continues to demonstrate its leadership in mediation with customer wins, deployments, and recognition by a leading analyst firm for strong market share.
Global Uptake of Amdocs Mediation
In the past year, Amdocs has won six new mediation projects and six additional customers have deployed Amdocs Mediation. Projects span North America, Europe and Asia Pacific, and include AAPT in Australia and Kazakhtelecom in Kazakhstan.
AAPT selected the Amdocs CES 7.5 mediation product to consolidate several legacy mediation systems across its different lines of business, and also deployed an Amdocs mediation-based revenue recovery product for faster and more efficient error handling across the revenue management chain.
“As our environment expands with new network technologies, we deployed Amdocs Mediation to support our significant growth in usage events and future business strategies, while achieving significant operational cost efficiencies,” said David Yuile, chief operating officer at AAPT.
A Leader in Market Share
Amdocs was ranked among the world’s top four mediation suppliers with the highest market share in a report published in July 2009 by Stratecast, a division of Frost and Sullivan. The report, titled: ” Global CSP Billing Part 3: Mediation Sector Assessment,” surveyed more than 40 mediation suppliers and indicates that four players, one of which is Amdocs, account for nearly half of the market with 12 percent market share each.
Service providers are starting to realize service usage data can lead to business opportunities that reach far beyond identifying what customers consume and how much they should be billed. “Among mediation market leaders, Amdocs delivers a solution portfolio that encompasses the full range of business and operational support systems,” said Karl Whitelock, senior consulting analyst – OSS BSS Global Competitive Strategies at Stratecast, a Division of Frost & Sullivan. “This places Amdocs in a strategic position to help service providers to capitalize on new mediation-based, business opportunities and drive the evolution of mediation as a significant tool for managing the customer experience.”
Mediation Innovator
Amdocs holds a dominant position among mediation suppliers that own intellectual property in the area of advanced mediation, having been granted more than twenty patents for its mediation technology.
Mediation is the process of collecting usage data, processing the data into information which is meaningful for different business and operational support systems, and distributing this information to those systems. Amdocs also offers a number of mediation-based products to help service providers manage business processes beyond traditional mediation, including products for policy management, customer experience management and customer assurance.
About Amdocs CES
Amdocs CES (customer experience systems) is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience-personalized, participatory and timely across any service, location and device. The Amdocs CES Portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operational support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs’ unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. Please visit www.amdocs.com/cesportfolio for more information.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience TM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has approximately 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, May 12 and August 10, 2009.
Media Contact:
Weber Shandwick
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1 -212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs