Amdocs Introduces Combined Product and Service Catalog to Ease New Product Introduction, Management and Fulfillment
Industry’s first single catalog offering that shares a common data foundation for improved BSS and OSS integration, driving complete order to activation process
NICE, France (May 06, 2009) –
Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced it has delivered another major enhancement to its Amdocs CES Portfolio: the industry’s first single catalog offering to support both business and operational systems (BSS/OSS). Using a common data model, service providers can now deploy a customer-facing product catalog for the BSS and a network-facing service catalog for the OSS. With two catalogs residing on a common data foundation, service fulfillment becomes easier to automate, and pre-configured services can be easily reused and recombined for faster time-to-market for new offerings. The announcement was made at Management World 2009 taking place in Nice.
This integrated yet modular model provides a dual benefit: two integrated catalogs developed for the specific needs of two sets of users, combined with the benefits of a single common data model. Empowered by the industry-leading Amdocs Enterprise Product Catalog offering, the common data model ensures consistency between customer-facing and resource-facing specifications.
To support a catalog-driven approach to order fulfillment, Amdocs has introduced a new OSS product called Service Composition Manager. Service Composition Manager can reduce costs and time-to-market for new offerings by enabling the re-use of existing service and network elements when creating and fulfilling new services. This is achieved through a three-phase and automatic assessment model which extends service de-composition to include checks against the service catalog and also factors in customer data, such as which services the customer already has, and network feasibility.
“Service fulfillment is becoming more and more a challenge with the boom of new services and the constant pressure to reduce both the time and the cost involved,” said Arindam Banerjee, Vice President, Enabling Technologies, Yankee Group. “If service providers want to ensure efficient and accurate fulfillment, the commercial products that are launched and their underlying network resources that support them need to have something in common. The latest enhancement of the Amdocs Enterprise Product Catalog is a very significant announcement for the communications industry as it delivers a comprehensive end-to-end single catalog model that can address these challenges by effectively connecting disparate BSS and OSS systems.”
Adopted by several industry leaders, the Amdocs Enterprise Product Catalog conforms to industry standards such as the TM Forum Shared Information/Data (SID) model and can be deployed in Amdocs-based systems environments as well as in third-party systems environments.
About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $3.16 billion in fiscal 2008, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2008, filed on December 8, 2008, and in our quarterly 6-K furnished on February 9, 2009.
Media Contact:
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs