Amdocs Shares Insights on Emerging Business Models and the Customer Experience
At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, will share its insights for service providers seeking new business models, increased efficiencies and new service revenues.
ORLANDO (December 08, 2009) –
At Management World Americas 2009, Amdocs (NYSE: DOX), the leading provider of customer experience systems, will share its insights for service providers seeking new business models, increased efficiencies and new service revenues.
Amdocs’ executives will lead and participate in panels focused on helping organizations adjust to changing market dynamics. Sessions include:
* Outsourcing as an effective lever for transformation. Amdocs and its customer MetroPCS will share best practices encountered during MetroPCS’ unique transformational outsourcing journey;
* Applying Web 2.0 for effective customer experience management. Amdocs provides insight into successfully tapping into Web 2.0 to generate cost-effective customer interactions.
In addition, Amdocs will highlight products and services from its CES portfolio that help service providers cope with capacity management, massive subscriber growth and emerging business models:
* Uncapping the potential of the network through “closed loop” planning – Amdocs will showcase how Amdocs OSS (operational support systems) products can help service providers manage capacity efficiently by providing tools to support defined network planning. Amdocs will also unveil the findings of a new survey that examines the service provider’s challenges associated with “right-sizing” the network.
* Revenue Management – In partnership with IBM, Amdocs will reveal the results of a benchmark that tested the Amdocs Convergent Charging product on cost-effective, IBM Power blade servers. The results validate the strength of Amdocs Turbo Charging, Amdocs’ technology for real-time charging that delivers superior performance and scalability on low-cost hardware.
Amdocs has also teamed up with TM Forum to help form “Cloud Services–Getting the Telecom to Cloud 9”. This newly established body aims to accelerate the commercial availability of managed cloud services and consists of major enterprise users, cloud service providers and technology suppliers.
Supporting Resources
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About Amdocs
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experienceTM – at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 17,000 employees and serves customers in more than 60 countries around the world. For more information, visit Amdocs at www.amdocs.com.
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company’s filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009.
Media Contact:
Amdocs
Garland Harwood
Weber Shandwick for Amdocs
Tel: +1-212-445-8373
E-Mail: gharwood@webershandwick.com
Source: Amdocs